First National Fixed Mortgage Consumer Reviews

Before I signed up for my mortgage I inquired about penalty rates when it came to selling as I was thinking of selling in the coming year. They informed me it was a 3 months interest rate plus $75 administration fee. I thought it was pretty standard information. All set and done my penalty should have been around $750. However, once I sold my place I realized they charged me $2800! I have a fair amount of experience in real estate and have never experienced such a grotesque fee. I called their customer service and the agent said there's nothing they will do and he informed me they can change their rules/regulations anytime they choose. Contracts mean nothing. I am shocked at how unethical this financial institution is. Stay away!

This company is currently offering very low interest rates to new customers during Covid-19, which is great for those new customers. But anyone who is forced to sell during this time is finding that their penalties for ending their term early are being jacked WAY up to make up for the low interest rates being offered to new customers.

Beware of this company - they do not honour pre-negotiated rates and contracts that have been sent in. Be EXTRA diligent with every confirmation from their team, and follow up constantly to a point of being annoying. Their customer service is awful, and their company core values are extremely inconsistent. I'm embarrassed for their team and for their inability to understand where accountability and responsibility are needed. Beware.