Mortgage Reviews

First National Fixed Mortgage Consumer Reviews

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(17 reviews)
First National Fixed Mortgage
1.7 out of 5 stars:
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by Alison T. on Feb 11, 2017
3 out of 5 stars

There isn't much flexibility for payments. They answer quickly but aren't interesting or exciting. The mortgage rate was very attractive on a fixed term.

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Mediocre

by GS on Apr 23, 2019
3 out of 5 stars

Hello there all, This company provide low mortgage rates, true. I'm happy for that because I live in Vancouver and let's face it, if your rate is low then you may be able to buy something here. I give this company 3/5 because of their lack of flexibility with change in payment schedule. I asked to plan ahead and change my payment schedule from monthly to bi weekly in August. It is currently April. The answer I got was that I should wait until August and call 5 days before my August payment. I was told about interest adjustments, fine. I was still told to call back 5 days before the payment I wanted to change. I was not rewarded for thinking ahead and planning. Not customer based at all, not user friendly at all. If you are a first time home buyer I would say, use this company for the lower rate BUT, if you want a hassle-free experience please consider some other company. They make enough money from our mortgages, First National should consider improving their flexibility around payment and customer centred care.

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