MCAP Variable Mortgage Consumer Reviews

Not competitive products, horrible customer service, excruciating fees please do yourself a favor and do not, DO NOT give your business to this company.

Avoid like the plague. Mortgage increased from $3,400 during the signing, became $3,700 in the first month, then $3,900 a second month and $4,500 the third month. They made it soooo hard to apply for the mortgage, always asking for new documents only to trap us in this mess. Thieves!

We sold our house and asked if we can port our mortgage to the new house (to keep our low rate). MCAP said sure we can do that if XYZ is met. We met their conditions. We made an offer, conditional on inspection and financing, and had two weeks to meet conditions. Our broker got in touch with MCAP the next day and provided all the documents. We were instantly conditionally approved and all MCAP had to do was send a valuator to the property. They waited until the LAST DAY to fulfil the conditions to send a valuator to see the property. The valuator went out Friday and did not provide the valuation until Tuesday! We had to amend the purchase offer TWICE to accommodate their incompetent planning. The seller was getting fed up with the delays and said he would not sign the third amendment and that we should get a real bank to finance the mortgage. This easily avoidable problem should never have arrived. I also talked to a few MCAP agents during this process and received conflicting information as to the porting conditions from each one! So if you want a mortgage provider that is disorganized, disinterested, and completely dismissive of your needs/concerns, but that gives you a lower rate than the banks, go with MCAP. We regret staying with them but will leave as soon as the term is up.

I have a variable mortgage with MCAP and they didn’t decrease their prime rate when Bank of Canada reduced prime rates. I never recommend this to anybody. They have done many restrictions on Mortgage. Never take Mortgage from MCP.