Mortgage Reviews
MCAP Variable Mortgage Consumer Reviews
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(16 reviews)
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Right from the time of the application to the signing of the documents all of my dealings have been excellent. All questions were answered clearly and concisely.
The process of getting my mortgage with MCAP was quick and very easy. The people I worked with were knowledgeable and very helpful.
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My broker negotiated very good mortgage rate Customer service was very good from start. At the renewal time we will consider MCAP again
They have a great custome servicer and offer great rates. MCAP has been with us for 15 years now.
I had good experience with customer service and I'm happy the way they talked and explained what I needed. I appreciate their help.
Received a pretty good rate at the time. 2 Years later called to refinance the mortgage or go to a different lender mortgage. Spoke with the most rude customer service rep I have ever had. It was pretty much a one-way conversation stating that I should have known what I was signing 2 years ago and should stop wasting his time as there is a clause that does not allow refinancing of a mortgage. That information never came up during contract signing or at any other time of negotiations. Unfortunately, I didn't read the contract carefully enough in the 15 minutes that I had to review the 30 pages of it. Stay away.