Very good experience so far
by Underhsh on May 25, 2021
4 out of 5 stars
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I’ve had mortgages with Scotiabank for over 15 years and never had any serious issues. My dealings with them have been good but from experience, I know it depends on the individual “Mortgage Specialist” you are dealing with; some have been better than others and I do my due diligence carefully on my own to make sure I’m prepared and have all my questions answered at the same time when I meet with the specialist, either at my home or in their branch. About 6 months before my mortgage was due for renewal, I received some very competitive offers online through the mobile app and decided to renew early. This went smoothly and I never had to speak with a customer service rep or mortgage specialist - all done automatically online. Always receive my documents in the mail with no delays. Annual Mortgage Statements are also accurate. I would consider Scotiabank again for my future mortgage needs.