Scotiabank Fixed Mortgage Consumer Reviews

The mortgage underwriter made multiple mistakes on the mortgage, delayed sending instructions to the lawyer and made up a story saying it was delayed because I had a baby, which is completely made up. No one at the bank knows what's going on and I have to constantly call them. I had the mortgage finalized a month and a half before the closing date, but still, the lawyer never got the instruction until 5 days before the closing date, and we kept on asking Scotia where the document is and no one knows. Even after we finally got to the lawyer, we found out on the mortgage instruction Scotia made mistakes on my legal names on some of the files, which is super stressful. It's literally crappy service every single step of the process. Scotia also made a charge to my bank account, which I still have no idea what is about and no one would explain to me. Never ever doing anything with Scotia again.

Our broker got us the best rate at the time, so we signed on. Then the phone calls and letters started. We were told that it was mandatory to come in and have a "meeting" with a mortgage specialist after the fact. This turned out to be a bogus claim meant to get us in and try to sell us other services that we did not request or need. They did not stop harassing us until a medical emergency arose that made it impossible for my wife and I to meet their demands. Then the representative suddenly told me that her "supervisor" had allowed her to waive the required meeting. From that time till now we are constantly harassed by 1-800 calls from them trying to sell us unsolicited products services. This is our first and last dealing with Scotia Bank. MCAP was an amazing lending experience, and never bothered us or hindered our switch to Scotia when we renewed. We will be going back to MCAP at the end of our 5-year mortgage term.

I had my home mortgage with Scotia Mortgage Corporation that was paid in full including discharge fee beginning of June 2018. I had a meeting with the local branch mortgage specialist to get my Mortgage Release Documents. He advised the documents will be mailed to me within a month as he already put up a request with the Head Office. As I did not receive any documents even after one and a half month, I called the Head Office on July 24 just to find that no action had been initiated. The lady on the phone sounded like the busiest person and made excuses saying it was a busy season and she put up a request only when I called. It clearly indicates she was lying. She asked me to call again if I do not get my documents within two weeks. Let's see!!

Scotiabank has lost a customer. We have 3 mortgages with them and not only have they taken 6 weeks to instruct on a HELOC, they sent the wrong instructions. We paid $1600 to our notary, and now when the $ is to be in our accounts, Scotia advises that they sent the wrong instructions. Now we must go back to the notary and pay again, Scotia will not take responsibility. We will be moving all 3 of our mortgages to TD. Cannot stand Scotia bank. They even made us go to an appointment where they try to pitch their products at you, for the 3rd time.

if you need to call regarding your current mortgage you will be put on hold or transferred from person to person, but if you are looking to get mortgage from them no problem.

Customer service is more often bad than not. The amounts are often wrong on my statements. We have a prepayment amount that does not get updated every year, so then we are not able to make all the prepayments.