Mortgage Reviews
Scotiabank Fixed Mortgage Consumer Reviews
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(54 reviews)
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I had a fixed rate mortgage with Scotiabank after I have purchased my first property. The rate was quite good - my mortgage broker was able to find it for me. The customer service though was just ok, not spectacular. I realized it after switching to RBC where I currently have my mortgage. Also my wife had her mortgage initially with Scotia but when we went to a branch to discuss some additional aspects such as taking out equity from the existing property it seemed that the level of knowledge varied greatly across staff members - some mortgage specialists were quite knowledgeable but others less experienced. We felt that RBC really appreciates our business as opposed to Scotia. So we are happy about the switch.
Our rep was likable, friendly, and helpful; in order to get a lower/ lowest on the market interest rate I had to sign up for a Scotiabank Visa; which I did. The 1st year's the fee was waived. I got an excellent rate on my mortgage. I can view it online and recently changed where the payments came from - it was a quick and easy process.
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everything worked out well. no complaints with the lender and I have since finished with my mortgage lender and have no use for a new one in the future
Customer service is excellent. Competitive rates. All my questions were answered in a way that was totally understandable. I can go online to see all my mortgage info.
my mortgage rate went down over the course of the term and will continue to go down over the coming years
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excellent customer service competitive rates online capabilities to view mortgage status responds to questions in a timely manner convenient lacations for face to feac meetings when required
Customer service is more often bad than not. The amounts are often wrong on my statements. We have a prepayment amount that does not get updated every year, so then we are not able to make all the prepayments.
The mortgage process was smooth and rate wasn't the best but not the worst. I can see my mortgage online
Best mortgages with rates others won't show you.
Work with 30+ lenders including the ones you know and trust such as TD Bank, Scotiabank, EQ Bank, Duca, and more.
- Get approved anytime, anywhere
- Flexible qualifications
- Unbiased mortgage advice
- Multiple mortgage options
- 30+ lenders compared
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Excellent customer service and competitive rates. I can see my online banking in an easy and accessible way. Quick and attainable.
if you need to call regarding your current mortgage you will be put on hold or transferred from person to person, but if you are looking to get mortgage from them no problem.