We had a residential deal fall through recently because our funds were released late from First National, and are still trying to find out what happened. Our lawyer said that First National had added new conditions on closing day and that caused a delay. However, nobody has been able to contact the FN agent for 4 days now despite multiple attempts via phone and email. The agent's line goes straight to voicemail and the voicemail box is full. I had called the FN escalation line and was told I would get a response within 48 hours, which have now passed, with continued silence and no follow-up from First National. I've had to chase them unsuccessfully and still have no answers, and we have now escalated a 2nd time.
This was our first home and we were very excited, and instead, we are now dealing with the fallout of a deal that has fallen apart for reasons still unknown to us. Absolutely unprofessional.