CIBC Fixed Mortgage Consumer Reviews

My morgate with CIBC was nightmare. The information provided by the customer service was not consistent. It’s not once more than twice. By the end of the day I got punished with higher interest due to their inconsistency and failure to inform their client right information and failure to record information properly. Not all the customer service are bad but overall bad experience. Before I had morgate with another company, good experience. Save your self - stay away.

We cannot wait to transfer our mortgage and close all our accounts with CIBC. We have been clients for many years and our experience has been horrible throughout our entire home buying experience. The representative (Reema) was very unprofessional and lacks in all aspects of her job. And to add to that.. she is so rude, arrogant, and uninviting. She does not communicate and the off-time she does, it is very cold and provides no information or support. Often leaving us confused. We almost lost our home purchase due to her incompetence. And we were penalized hundreds of dollars in penalties. Please avoid at all costs.

I'm very frustrated with CIBC handling their loyal customers like me who has been with CIBC since 1996. Very incompetent staff and unprofessional and greedy management. I'm glad that my mortgage is paid out and I'm in a process of closing my accounts with CIBC. I would NEVER recommend CIBC to anyone.