Mortgage Reviews
MCAP Fixed Mortgage Consumer Reviews
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(65 reviews)
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Agent/rep availability (1)
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Application (3)
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Late payment fee / NSF (1)
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Renewal experience (5)
Review author
I recently had to close the account my mortgage payments more coming out of and had to open a new bank account. I mistakenly missed typed a number on the pre-authorized form and missed a payment. Once I spoke with the bank and realized my mistake I called MCAP right away. They said that they could possibly wave one of the THREE NSF fees that they were going to charge me because they are "very sticky" on their fees! After 9 years of being with a company you would think that there would be SOME kind of forgiveness in a situation like this over ONE missed payment....and I mean it has been 10 days and apparently I now have a total of $675 worth of NSF fees. The lack of compassion or understanding in these times is absolutely unbelievable! I will NEVER come back to, nor recommend, this company to anyone in the future!!
P.S. Michael R was great. The only thing good I have to say about this company.