Equitable Bank Fixed Mortgage Consumer Reviews

I have recently switched to this company and I have few good things to say about them. I switched unfortunately from another company with great regret. Equitable has been nearly impossible to get a hold of. After waiting 4 times on the phone for over an hour each time with a guaranteed phone call back, it took them 3 weeks to finally call back regarding an important matter to do with my taxes. Upon signing the paperwork, they had sent an outside source that was unfamiliar with what had to be signed which was then blamed on me for not completing what needed to be complete. I was also told that this appointment was going to be virtual but then someone appeared at my house. The worst of all of this is that I initially had a 35-year mortgage and I was told I was being switched to the same, as I had paid down extra and eliminated a large amount of interest in doing so. Although it may be my fault for not fully reading everything, they had switched me to a 12-year mortgage meaning I now have higher payments and am now paying a greater sum of interest again. I never would have switched companies had I known what this company is capable of. Not happy at all.