Another unhappy customer
by Awful Customer service on May 31, 2016
1 out of 5 stars
Well here we are , new year and a new insurance policy. Apparently TD
has taken over Primmum Insurance who I had my insurance with last year, and guess what, they jacked it up $330.00 which is a 34%
increase from last year. I am 56 years old, I have had my motorcycle
licence since I was 16, that's 40years, no accidents, no claims, my bike
is 12 years old. So looks like I'm switching to Intact Ins. this year, they
have the best rate for me
After paying over $1400 for coverage for 2016, 2017s quote was same. We shopped around and found another insurance company for $800.00. Trying to contact TD is impossible by phone or email. Sent our quote back with please cancel policy on quote. NOT GOOD ENOUGH for TD- they sent us a cancellation letter that needed to be signed. After sending that- we were informed we owed them $200.00 for not sending cancellation in timely order! Calling them about this a waste of time- will not negotiate at all- PLEASE DO NOT USE TD INSURANCE. We have dealt with a lot of companies, this one is the worst!
Yes....that's right....50% for motorcycle insurance. Was $1,200 last year for a 2000 stock electraglide....then when my renewal came in....it was $1,800 for the same bike. Riding for over 37 years.... no tickets....and one accident in 2008.
...and I know from a home fire claim....that they will nickel and dime you...ignore you...deny you....and put you on the back burner.
For me...no more TD.
TD must actively pursue the most incompetent people available for their staff. Despite my policy being fully paid, for one full year, every month I would get an overdue notice with a stated balance of Zero dollars that must be paid immediately or a collection agency would be called. I called them a total of 4 times to try and get it rectified to no avail. TD even cut my access to my on-line account due to the unpaid balance of Zero dollars. Enter Dispute Resolution and that finally fixed the non existent overdue balance. With my experience plus reading all the others here, I decided to leave TD and advised them (via phone) not to renew the policy. A week later I received the cancellation notice with an invoice for the full amount to be charged to my Visa - strange as the policy was fully paid and they acknowledged the policy was cancelled. It is hard to fathom how TD seems to be able to run a bank.
Secure and Certified
Your information privacy and security is very important to us. We use the same 256-bit encryption and data security levels as all major banks. Our practices are monitored and verified by VeriSign and Digicert.
Independent
InsurEye is not owned by any bank, insurance company, insurance brokerage or any other financial services institution. We collect, validate, and analyze insurance experiences of real consumers.
Insightful
We aspire to equip you with insights, data and knowledge to help in making informed decisions around personal finance, insurance quotes, and other important matters. We are always open for your comments.
I just received my 2 Auto renewals and 1 motorcycle for 2016-2017. I didn't get any policy renewal sent to me for one auto and this one went up $471 this year with no claims. The other 2 went up $120 each. When I called customer service I waited over 1 hr for an agent. He informed me rates went up due to the general # of claims paid out last year. I asked for an explanation of how this can be translated to a $471 increase on 1 vehicle. There was no explanation. Basically the message was "so sad, too bad". I informed the CSR I was a long time customer of over 20 years with no claims since 2011. I would be looking for quotes on this business and probably move my account to another company. It seemed not to matter.