Another unhappy customer
by Awful Customer service on May 31, 2016
1 out of 5 stars
We had 2 homes,3 autos and 2 motorcycle with TD. We switched because I am a member of an organization and we're supposed to get better rates with TD.
And we did get good rates - first year. Second year....Every single thing we insured was up 30% higher or more. The only way we could get even a bit of reduction was to reduce our coverage. We are looking elsewhere.
So, I had an insurance renewal sent me for my motorcycle. $1451 for the year which is down from $1527 from last year - a 5% discount. But the coverage went down from $2 million to $1 million.
Can you imagine buying anything else that is half the size but only discounted by 5%? Imagine that Quarter Pounder suddenly becoming an Eighth Pounder but still costing 95% of the old price.
TD's letter says that the "Ontario government introduced these (reduced coverage requirements) changes to make insurance more affordable" Really? So I pay almost the same premium for half the coverage and that's supposed to be more affordable? It's actually the same as doubling the premium through the back door as far as I can see.
This is a complete and utter scam that only benefits TD (although I'm sure all the other insurers are jumping on this bandwagon) Clearly an unfair business practice.
TD have told me that I can buy additional coverage but I can bet I won't be able to buy a million dollars worth for the paltry $76 they discounted me!. When TD take away your coverage it's worth nothing - when they sell it it's suddenly worth more than gold,
BIG FAT RIPOFF!
Yes....that's right....50% for motorcycle insurance. Was $1,200 last year for a 2000 stock electraglide....then when my renewal came in....it was $1,800 for the same bike. Riding for over 37 years.... no tickets....and one accident in 2008.
...and I know from a home fire claim....that they will nickel and dime you...ignore you...deny you....and put you on the back burner.
For me...no more TD.
TD will charge you insurance for the whole year but will not allow for fire and theft-only coverage if you're going for a vacation. Insurers beware.
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I just received my 2 Auto renewals and 1 motorcycle for 2016-2017. I didn't get any policy renewal sent to me for one auto and this one went up $471 this year with no claims. The other 2 went up $120 each. When I called customer service I waited over 1 hr for an agent. He informed me rates went up due to the general # of claims paid out last year. I asked for an explanation of how this can be translated to a $471 increase on 1 vehicle. There was no explanation. Basically the message was "so sad, too bad". I informed the CSR I was a long time customer of over 20 years with no claims since 2011. I would be looking for quotes on this business and probably move my account to another company. It seemed not to matter.