Another unhappy customer
by Awful Customer service on May 31, 2016
1 out of 5 stars
Auto-insurance was 100$ a year or so cheaper with another company even though they offer a 'student discount'. The customer service is terrible as well and they will gouge you in any way possible. I had motorcycle insurance with TD insurance for a couple years but cancelled due to problems cancelling a renters insurance policy. Namely a $69 dollar cancellation fee which I have not encountered with any other insurance company. Would not recommend TD insurance to anyone. Many other companies out there who understand how to treat people to maintain their loyalty. Only tried these fellows due to the 'student discount' which doesn't help much at all.
Well here we are , new year and a new insurance policy. Apparently TD
has taken over Primmum Insurance who I had my insurance with last year, and guess what, they jacked it up $330.00 which is a 34%
increase from last year. I am 56 years old, I have had my motorcycle
licence since I was 16, that's 40years, no accidents, no claims, my bike
is 12 years old. So looks like I'm switching to Intact Ins. this year, they
have the best rate for me
We had 2 homes,3 autos and 2 motorcycle with TD. We switched because I am a member of an organization and we're supposed to get better rates with TD.
And we did get good rates - first year. Second year....Every single thing we insured was up 30% higher or more. The only way we could get even a bit of reduction was to reduce our coverage. We are looking elsewhere.
So, I had an insurance renewal sent me for my motorcycle. $1451 for the year which is down from $1527 from last year - a 5% discount. But the coverage went down from $2 million to $1 million.
Can you imagine buying anything else that is half the size but only discounted by 5%? Imagine that Quarter Pounder suddenly becoming an Eighth Pounder but still costing 95% of the old price.
TD's letter says that the "Ontario government introduced these (reduced coverage requirements) changes to make insurance more affordable" Really? So I pay almost the same premium for half the coverage and that's supposed to be more affordable? It's actually the same as doubling the premium through the back door as far as I can see.
This is a complete and utter scam that only benefits TD (although I'm sure all the other insurers are jumping on this bandwagon) Clearly an unfair business practice.
TD have told me that I can buy additional coverage but I can bet I won't be able to buy a million dollars worth for the paltry $76 they discounted me!. When TD take away your coverage it's worth nothing - when they sell it it's suddenly worth more than gold,
BIG FAT RIPOFF!
TD motorcycle insurance is more expensive than others with the worst customer service. Be ready to wait more than 2 hours every time you call. So sad.
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I just received my 2 Auto renewals and 1 motorcycle for 2016-2017. I didn't get any policy renewal sent to me for one auto and this one went up $471 this year with no claims. The other 2 went up $120 each. When I called customer service I waited over 1 hr for an agent. He informed me rates went up due to the general # of claims paid out last year. I asked for an explanation of how this can be translated to a $471 increase on 1 vehicle. There was no explanation. Basically the message was "so sad, too bad". I informed the CSR I was a long time customer of over 20 years with no claims since 2011. I would be looking for quotes on this business and probably move my account to another company. It seemed not to matter.