Beneva Home Insurance Reviews

This is by far the WORST customer service I have ever experienced. We have been trying for 3 weeks to update our insurance after major renovations on our property. As requested after the first call, where a new value was agreed upon, I have sent the photos.
No follow-up. Called back, waited an hour more, was transferred from one agent to another between La Capital and Beneva, and had to answer all the questions already answered during the first call, after 2h30 on the line, the line cut... They never called back. I called again... Something happened again, this time after 3h30 on the line the line cut again, and again they never called back.

Contacted a personnel contact to get some service, they were supposed to call the next day to fix the situation, they called 3 days later, but missed the call, we were in a meeting they did not leave any name or number to call back.

Called back the next day, and asked to speak to the manager, they gave me a name and said he would be calling back in the next half hour....never happened

Not to talk about our 4 other insurances on other properties that increased from 15 to 44%, for not making any claim, never!!!!

This company is terrible, never seen this in my entire life, still working to get my answers and coverage adjusted before I can find another insurance company.