Beneva Home Insurance Reviews

Extremely poor customer support. I had to wait 2 hours in queue on phone. I had tried to do the transaction myself online. But a message said it had to be done over the phone with customer support

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Agent/rep availability On-hold times/transfers Phone wait times

Always waiting one hour to speak to a human

by Will Hudson on Aug 2, 2023

1 out of 5 stars

The service is completely unusable. No live chat, one-hour wait minimum, they screwed up my last insurance claim to show me as liable when I wasn't. Avoid.

Review topics

Phone wait times

Attente

by Steve on Oct 14, 2022

2.5 out of 5 stars

I have been waiting 55 minutes and no one has answered the phone yet due to a greater number of calls... Yeah right, we are taken hostage by the poor customer service wake up Beneva.

Review topics

Phone wait times

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Poor support

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Always waiting one hour to speak to a human

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Attente

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