Manulife Travel Insurance Reviews

Purchased travel insurance. Had to go to emergency. Emergency wanted money. The so-called customer support which assured both me and the hospital I was covered. After over a year and a demand for all of my records, they refused to pay over $26,000 USD in medical bills. Do not fall for them. STAY AWAY!

Not worth even one star.
We travelled and were looking for Covid insurance, got one (at least what we thought). And got Covid on the trip, called assistant asked what do we need to collect that we would be able to claim. Did all that she said. Submitted an after vacation.
Never heard back, called a few times and was told to wait one more month.
After 5 MONTHS finally were able to reach them and were told that actually Covid is not covered!
It was so overpriced to buy but got it thinking that it is a good company and will have no issues if we will get Covid.
Ended up losing so much money and being tricked in!
They like to collect more money from you, but will find ways not to pay back!
I will never use them and will let everyone know how greedy and fear this company is. So disappointed!

A very slow process of claim after positive covid test while travelling abroad. It's been 12 weeks and after being assured multiple times that they have all the information they need, they email back and say they are missing information.

They took my premiums, but ZERO help for the coverage and terrible service to get help. They should pay all premiums back. Absolutely useless.

My husband got sick while on our vacation in Florida so he went to a hospital. Turns out he had AFib (atrial fibrillation) and he was recommended to get a procedure called an ablation done to hopefully, fix it. Once the insurance agreed to cover the procedure, we had it done. Unfortunately, sometimes it takes 2 procedures for it to work and that's what happened to us, but we decided to wait and do it in Montreal when we returned since the doctors gave him medications that worked also. We still had 2 weeks left that we had paid for from our vacation, so we were planning to stay since he was feeling good, but 2 days after he is released from the hospital, the insurance calls to say we have to return home immediately! My husband was still very weak and he also had a follow-up with the Florida Dr. that week, but they didn't give a damn. They wanted us home and said if we stayed and he got sick again, they would not cover it. They booked a medical flight for me, but they put me in the economy and my husband, accompanied by a doctor, in first class. I pleaded with them to let me sit close to him because he was very nervous and scared, but they refused. I was willing to pay the extra, but they were so anxious to get him home, that there was no room on the flight. Its March, Spring Break, so all flights were booked solid, and to make things worse, it was not even a direct flight. We had a connection in Toronto. How's all that stress good for someone who just had a heart procedure? There was a direct flight the day after, but no matter how much I argued, there was no way in hell they were going to wait another day. I won't go into all the events of the day, like the poor doctor having to wheel around my husband all through 2 airports and me having to drag his medical equipment behind him, because he only had 2 hands, but suffice it to say, it was a long exhausting day! I'm 70 years old so it was hard for me too. That's how they take care of you! We left our Florida condo at almost 10 AM and got home at 11 PM! This is a less than 4 hours flight!!! I will NEVER use Manulife again, nor recommend it to anyone I know, either.

I had purchased travel insurance for 1 year so that I could attend medical school in the Caribbean, but I decided to stay in Canada. I called them as soon as I knew which was about 3 weeks after I purchased the insurance and they hung up on me 3 times in total after I waited for 1 hour each time. It’s almost as if they pick up and hang up on purpose to reduce call volumes. When I finally did get to speak with someone I was declined even a partial refund. So they swallowed $985.00 knowing that I don’t need and will not be using the services. I never even travelled. It would be different if I travelled and then tried to get a refund but I didn’t even go anywhere. I asked for a manager to call back and when she called I answered and as soon as I said “hello” she hung up. Then I received an email from her saying that she tried to call me and that I won’t be getting a refund. Very disappointed. Not good business at all. I’ll be going with a different insurance company in the future.

Hi
My name is Marco from Toronto Canada. I bought Manulife Travel Insurance for my wife, my daughter and myself to go to Mexico for 2 months. At the beginning of December 2021. My wife got a stomach infection ( gastroenteritis ) and I took her to the Mexican Red Cross to the emergency room.
I contacted them using the policy phone number and after 2 hours of waiting, a guy answered me with a very bad attitude as if he would be making me a favour.
He gave me a case number and an email to send the invoices, prescriptions and all the documents from the hospital by email.
I sent them after 2 days around the middle of December 2021. Today It is January 18, 2022. Until now I did NOT get any answer or any payment either.
This Manulife Travel Insurance is terrible. DO NOT waste your money and time on this service. You can be in serious health trouble trusting in this awful company.
There are more options. Take care. Thanks for reading!

Was sold a 60-day recurring covid travel Health insurance plan for my wife and myself in Nov 2021. Was informed after calling them that it is no longer valid due to the government imposing a recommended do not travel. All the other companies I called still honoured their covid travel insurance. Don't buy anything from these crooks. I am phoning to cancel my online Manulife bank accounts today.

I tried to contact Manulife about my insurance policy over the phone while on my trip and was hung up on twice after being on hold for over two hours. I emailed them about this and they never responded. I’ll never use Manulife for travel insurance ever again, and I’d advise anyone against ever using them.