Travel Insurance Reviews

Manulife Travel Insurance Reviews

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(44 reviews)
Manulife
1.4 out of 5 stars:
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Don’t trust

by Talat Mir on Mar 4, 2024
1 out of 5 stars

I always try to secure travel or any trip by buying insurance, on my last trip I was offered with all inclusive Manulife insurance for air Canada package and was in Mexico. I slipped and got hurt and was rushed to hospital. Thank God no feature but severe joint injury and dr advise me for a very limited mobility. DR said you can travel by air on wheel chair assistance. I contacted Manulife Global assistance and it was very disappointing to know that they can’t help me get out of Puerto Vallarta, as airline refused to change my date. I stayed on bed for 5 days and all my plan was messed up. This insurance company and service quality is next to none. They never leave any phone number to contact and not even replying. Be careful.

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No Complaints

by Richard Allan Brady on Feb 29, 2024
5 out of 5 stars

I expected the worse judging by many of the reviews. I had to cancel the trip my wife and I had planned due to a sudden illness. They outlined what documents I needed to supply to them which I did. I could not get a medical certificate for two months waiting to see a specialist but they held the claim open. Once I sent them the final paperwork, the reimbursement was in my bank account within two weeks. I have never had to use my cancellation insurance but it was very straightforward. Thanks Manulife.

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I would not recommend them to anyone

by S.T on Feb 16, 2024
1 out of 5 stars

Please don’t waste your money. It’s a scam.
They are happy to take your money but when you have emergency and open a claim, they will make sure you get nothing. The process is painful and they will do anything to not pay for cover. I’m surprised they are still in this business. Please save your money and time. Find a trusted travel insurance

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If I could put -5, I would

by Oleksii Railko on Jan 29, 2024
1 out of 5 stars

In February 2022, I ended up in Ukraine, I had an all-inclusive multi-trip policy from Manulife. In general, my return flight on February 27 was cancelled. I was stuck in a war-torn country with no way to leave there for 3 months. During that time, I repeatedly turned to Monulife for help, although I rarely had such an opportunity due to the lack of communication and the Internet. As a result, after long minutes of waiting, I received another excuse. After returning to Canada, I tried for 6 months to get at least some kind of compensation, but in the end I gave up this activity, as each time I experienced a negative experience. In general, I was not reimbursed for anything.

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POOR SERVICE

by SHARON R on Jan 10, 2024
1 out of 5 stars

These people are quick to take your money and avoid payment of claims. It has been almost five months since I filed my claim and to date even after more than twenty follow up calls / numerous emails they still have not paid! Staff memeber are horrible to deal with - no empathy - and claim they are "too busy". You work and save hard to afford a vacation and when you are forced to cancel beacuse your mother dies days before the trip - they take five months to run you around! Unacceptable!

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No resolution after two months of inquiry

by Therese deChamplain-Good on Jan 8, 2024
1.5 out of 5 stars

Manulife representative was not clear in the requirement that each person (husband and wife) must both register for Flight Assist independently on their site. Therefore, when flights were cancelled, only one individual received the refund. Two months later and Manulife representative not rectifying the issue. They make millions of dollars and are refusing to issue $140.
Poor service and customer support.
Will not use again.

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I received $625 so far I am still expected a total of around $3,700 CAD.

by Sylvie Groleau on Dec 21, 2023
2 out of 5 stars

I'll need some explaintions.
I'll need some explainations.

I was expecting over $3700 because I was hopsitalised in Glasgow (Scotland) for 6 days due to COVID. They were saying in the policy that they reimbursed transportation (plane, taxis, etc, hotels, starting with the days of your hospitalisation) , hotels, etc...

They wrote to me today saying that they were reimboursing me $625.00.

ONLY ?

You can be sure that I will call them tomorrow for sure.

UPDATE: Monday January 8th 2024. Without me getting involved at all, I learn this morning that my claim / case has been escalated, that there was an error!

UPDATE: Wednesday January 10th 2024. Manulife sent me an e-mail telling me that there were some dates missing. There is no date missing whatsoever, I was so very careful at checking everything sent numerous times. This would have been my 3rd sending them things, and every single time, I have to send it (due to the confidentiality of the things sent) $16 (CAD). Sorry Manulife, be very careful and check thouroughly things that customers send you before asking them to send them again ! I talked to a guy at the Montréal's office named Philippe, he told me that it was up to the travel agency to pay for (at least) my plane tickets and hotels after my hospitalisation, that the travel agency had to call Manulife to "make arrangements" etc... This is never the case, travel agencies do NOT call insurance companies . NEVER. It is up to insurance companies to deal entirely with claims / cases. So I am not taking care of this new e-mail sent requesting dates, as I just wrote, they have everything. The claim / case could take up to 6 to 8 weeks before I get more money back from them.

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They are very communicative when receiving your money, then they disappear when you file a claim

by Liam Hannah on Dec 20, 2023
1 out of 5 stars

Submitted claim in June, it's now December. Every time I call Global Excel, the claims management department, I'm told, "your case manager will reach out to you" and of course they never do. Most recently I managed to get a firm commitment that "a decision will be reached within 30 days and if not, they will reach out with an update". Of course that was 35 days ago at this point. It really feels like they are hoping I'll forget.

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Terrible, terrible experience

by borizio on Dec 5, 2023
1 out of 5 stars

I submitted a medical claim in April 2022 and still December 2023 it has not been resolved. After many hours on the phone and on hold, many emails - they Manulife thru Global Excel - send me a letter asking me to submit all the same claim information I sent a year ago, multiple times. They created a new claim number and when I asked an agent she said they will 'move' all my submission documents to the new claim, but they still need me to submit all the same information. It is ridiculous and so frustrating. This is the works company in Canada and if I can give it a negative 10 review I would do it. Avoid Manulife, avoid Global Excel. Bd service, waste of time.

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Manukife Has Their Act Together

by Marnix van Gemert on Nov 20, 2023
5 out of 5 stars

Going on a Caribbean cruise with my girlfriend and 5 days before our trip, we realized we had better get travel insurance. Checked with Manulife and their rates were reasonable and their application process was quick and excellent - I was done in 15 minutes. This is a perfect example of "underpromise and over-deliver". Thank you Manulife.

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