Manulife Travel Insurance Reviews

4 months later, hours and hours spent on the phone, and nothing. Corrected my address 3 times from the same wrong address to the correct one. Specifically told them not to direct bill, they said ok. Then did direct billing (paid the hospital directly). Then said they were sending another payment. That was a month ago. After the 6th call now, with a hold time of slightly over 1 hour and 20 minutes, they now say they're waiting to get money back from the hospital first. Totally worthless insurance. You will end up spending more time than whatever payout they eventually reimburse you for, if ever

They are very good at taking your money, but when it comes to claiming when you need to, we have been left waiting 7+ months with zero updates

I would not recommend Manulife!

Not worth even one star.
We travelled and were looking for Covid insurance, got one (at least what we thought). And got Covid on the trip, called assistant asked what do we need to collect that we would be able to claim. Did all that she said. Submitted an after vacation.
Never heard back, called a few times and was told to wait one more month.
After 5 MONTHS finally were able to reach them and were told that actually Covid is not covered!
It was so overpriced to buy but got it thinking that it is a good company and will have no issues if we will get Covid.
Ended up losing so much money and being tricked in!
They like to collect more money from you, but will find ways not to pay back!
I will never use them and will let everyone know how greedy and fear this company is. So disappointed!

Please be aware of this insurance. Don't buy travel insurance with them! Their policy is so poor they just want your money. Not refundable if you buy after not ten-day purchase. Even if the flight is cancelled and not your fault they will not give your money back. Don't waste your time and waste your money with them. Low service I have never met in Canada.

I booked a flight for my son through air miles and was directed to Manulife for insurance. DON'T USE THEM. My son had a medical issue and the flight had to be changed. Five months later, still waiting and impossible to contact customer service.
FIND ANOTHER PROVIDER

A very slow process of claim after positive covid test while travelling abroad. It's been 12 weeks and after being assured multiple times that they have all the information they need, they email back and say they are missing information.

Very poor customer service, long review time, long waiting time on the phone, and incompetent staff...

They took my premiums, but ZERO help for the coverage and terrible service to get help. They should pay all premiums back. Absolutely useless.

I waited an hour and 15 minutes to talk to someone who knew very little about their policies. I was appalled by the lack of knowledge of their employees and by their travel plan options. I had to let an employee know over the phone today that I might not be covered if a travel advisory to "avoid all travel" happened after he told me I would definitely be covered under the all-inclusive plan. AND I only knew this because someone had mentioned it to me last week. The same employee then let me know later that anything related to Covid 19 before I left on my trip would not be covered under any of your policies. 
If I hadn't looked up anything myself beforehand - I would have been buying a policy and paying over $300 for a policy that would do very little for me. They were also rude to me by the end of the recorded phone call. 
Furthermore, it is untenable that if I was buying the pandemic travel plan - that if I tested positive just before my trip - any cancellation of my trip would not be covered. Online according to their multi-trip all-inclusive policy legally it would be up in the air whether or not a change of travel advisory status is foreseen. Especially when all the countries I'm planning to travel to are currently under "exercise normal precautions".  BUT they have said they will not cover anything Covid related before departure, including if you tested positive before your flight at a random check. I just think that if they are offering a Covid 19 Pandemic-specific policy without offering cancellation if you happen to test positive just before you leave for a trip that is very misleading.