Manulife Travel Insurance Reviews

I was shopping around for travel Insurance, Costco offers a discount to card holders via manulife. $85 for a single trip 5million coverage.

I could not get much information regarding the details of the coverage. When I called the first person was friendly but didn't offer much help and offered to send me the policy which I already had.

I called back and got another rep, she was BEYOND rude and annoyed. She kept saying "I dont know what else to tell you, the first person already sent you the policy". She was becoming increasingly annoyed and hostile, raised her voice and started talking over me. So aggressive! Exactly 8pm, she hung up on me.

Please don’t waste your money. It’s a scam.
They are happy to take your money but when you have emergency and open a claim, they will make sure you get nothing. The process is painful and they will do anything to not pay for cover. I’m surprised they are still in this business. Please save your money and time. Find a trusted travel insurance

I have submitted documents, and have receipts from Manulife showing they received the documents, but when I call to check the status, the service representative says they didn't receive the documents. It's like they are trying to frustrate their customers to the point where they give up.

The coverage is horrible, the customer service is your worst nightmare, they don't know what they are doing and because it is farmed out of country they really don't care. Rude, unaware employees making decisions based on their untrained knowledge and text book replies.

Would not recommend this travel insurance and only added it on to my existing plan because I thought I would be given better service because of my history with Manulife. I guess that makes me naïve.

Save yourself the headache and look for a more trustworthy/knowledgeable provider before you travel.

Very poor customer service, long review time, long waiting time on the phone, and incompetent staff...

I waited an hour and 15 minutes to talk to someone who knew very little about their policies. I was appalled by the lack of knowledge of their employees and by their travel plan options. I had to let an employee know over the phone today that I might not be covered if a travel advisory to "avoid all travel" happened after he told me I would definitely be covered under the all-inclusive plan. AND I only knew this because someone had mentioned it to me last week. The same employee then let me know later that anything related to Covid 19 before I left on my trip would not be covered under any of your policies. 
If I hadn't looked up anything myself beforehand - I would have been buying a policy and paying over $300 for a policy that would do very little for me. They were also rude to me by the end of the recorded phone call. 
Furthermore, it is untenable that if I was buying the pandemic travel plan - that if I tested positive just before my trip - any cancellation of my trip would not be covered. Online according to their multi-trip all-inclusive policy legally it would be up in the air whether or not a change of travel advisory status is foreseen. Especially when all the countries I'm planning to travel to are currently under "exercise normal precautions".  BUT they have said they will not cover anything Covid related before departure, including if you tested positive before your flight at a random check. I just think that if they are offering a Covid 19 Pandemic-specific policy without offering cancellation if you happen to test positive just before you leave for a trip that is very misleading.