RBC Insurance Travel Insurance Reviews

It's the worst insurance I've ever had. My flight was cancelled, and I had to book another flight. When I contacted them to ask for compensation, they asked me to send in documents. After three months, during my follow-up, they indicated that the documents had to be sent back. I sent them back, but after another three months, the person I spoke to on the phone finally said that the insurance doesn't cover flight cancellations. What do they cover????

RBC Avion Travel insurance changed and now provide 3rd party insurance coverage under Allianz Insurance and my experience in submitting delayed flight and delayed luggage has been horrible. I have been trying for over a year on a flight delay during the winter storm. The lack of Allianz support and communication has been horrendous on their claim submittal process. I Would not recommend RBC Avion Travel card nor their insurance!

It's been 7 months since my medical incident, and 5 months since I submitted all receipts (the hospital took 2 months to send invoices - as Allianz (RBC's provider) would not pay hospital directly.).
After no progress for months, I had an email today asking for a receipt that was previously submitted that was somehow misplace.
Trying to get an update via phone (with long holding times) was useless. Claim was always in progress. . .
Allianz is hugely understaffed.

I'll never buy RBC insurance again, as long as Allianz is the provider.

Everything said in all of the previous reviews are 100 per cent accurate. We have been dealing with Allianz for over 6 months now trying to resolve a $200 claim and had nothing but a run around. They even went as far as wanting proof of our RBC travel health purchase as the told us that they had nothing on record. Pathetic and RBC should be ashamed for even being associated with Allianz Global ASSISTANCE! Joke of a name.

I bought travel insurance for my daughter but we never received a confirmation email. I have called 3 different toll-free numbers, waiting on hold for hours, and with one of them was able to leave a callback number - however, the callback was supposed to be 3 hours ago so I don't think I am going to hear from anyone. This is absolutely ridiculous.

I would expect better customer service such as your call answering service is extremely frustrating, never connect to a real person, we tried to reach a Travel agent for 3 days, our call was never answered. No call-back feature. Your online Travel quote is fine if your medical history and age are straightforward, but sometimes you need to talk to a real person for specific questions to the questionnaire, but this you do not offer. How can a large prominent bank like RBC not have better customer service?
Can't be trusted.

Trying to talk to an agent - it is impossible! However, when I finally spoke with someone he said I had the wrong department and he hung up on me and said he could not transfer my call.
As a former staff member, I’m not happy with the service

I have had nothing but good experiences with RBC so I thought it was a safe bet to buy their travel insurance for a longer than normal trip - exceeding 30 days. While away, I had to extend my trip by a week - do you think it was possible to actually speak to somebody to do this? Not a chance! Nothing leaves a customer with an infuriating desire to set the world on fire than to be kept on hold with a sickly sweet automatic voice reminding you how important your call is - only to be dropped after 30 minutes, while overseas. I can't be bothered to find out whether RBC is bigger than Allianz, or vice-versa - but either one of them could afford to do a better job than this... Never again.