RBC Insurance Travel Insurance Reviews

It's the worst insurance I've ever had. My flight was cancelled, and I had to book another flight. When I contacted them to ask for compensation, they asked me to send in documents. After three months, during my follow-up, they indicated that the documents had to be sent back. I sent them back, but after another three months, the person I spoke to on the phone finally said that the insurance doesn't cover flight cancellations. What do they cover????

RBC Avion Travel insurance changed and now provide 3rd party insurance coverage under Allianz Insurance and my experience in submitting delayed flight and delayed luggage has been horrible. I have been trying for over a year on a flight delay during the winter storm. The lack of Allianz support and communication has been horrendous on their claim submittal process. I Would not recommend RBC Avion Travel card nor their insurance!

It's been 7 months since my medical incident, and 5 months since I submitted all receipts (the hospital took 2 months to send invoices - as Allianz (RBC's provider) would not pay hospital directly.).
After no progress for months, I had an email today asking for a receipt that was previously submitted that was somehow misplace.
Trying to get an update via phone (with long holding times) was useless. Claim was always in progress. . .
Allianz is hugely understaffed.

I'll never buy RBC insurance again, as long as Allianz is the provider.