Travel Insurance Reviews
RBC Insurance Travel Insurance Reviews
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(28 reviews)
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Agent/rep attitude (1)
Agent/rep availability (8)
Agent/rep callbacks (3)
Agent/rep knowledge (1)
Claim - adjuster (5)
Claim - denial (2)
Claim payout amount (1)
Claim processing time (6)
Complaints/ombudsman (1)
Insurance: Travel Medical (2)
New purchase experience (1)
On-hold times/transfers (1)
Online quoting (1)
Paper mail experience (1)
Phone wait times (11)
Policy coverage (1)
Renewal experience (1)
Trip Cancellation (2)
Trip Interruption (3)
Review author
I have called to file a claim on 4 different occasions and was on hold for 2+ hours each time. The email to file a claim said they're sorry if they can't meet their 15 WEEK promised email response time. Making an account with their online insurance provider doesn't allow you to file a claim even though they say it does and tell you to call (and never get through to a person) if it doesn't. Overall, it seems like they make the process of filing a claim so difficult in the hopes you'll just give up and not do it.