Do not ask for a call back
by Esquire666 on Jan 20, 2024
3 out of 5 stars
Travel Insurance Reviews
RBC Insurance Travel Insurance Reviews
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(28 reviews)
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It's been 7 months since my medical incident, and 5 months since I submitted all receipts (the hospital took 2 months to send invoices - as Allianz (RBC's provider) would not pay hospital directly.).
After no progress for months, I had an email today asking for a receipt that was previously submitted that was somehow misplace.
Trying to get an update via phone (with long holding times) was useless. Claim was always in progress. . .
Allianz is hugely understaffed.
I'll never buy RBC insurance again, as long as Allianz is the provider.
Called twice on January 9th for a quote and to ask how to calculate the days that I needed as I have 31 days covered by my credit card with them.
Waiting over 1h on hold to reach an agent only to be told I will get a call back in 24h.
Called back the 19th at 19h14.
And I'm considered a good client. 🙄