RBC Insurance Travel Insurance Reviews

First flight delayed 30 minutes, then we are stuck in the plane for another 45 minutes due to a gate malfunction. Total time delayed, 1.25 hrs resulting in a missed connection. We cannot get rebooked on the same day, so spend a night in hotel. We submit a claim for the hotel. Simple? No. We are being challenged based on delay of aircraft being "only 30 min", and they are not responsible for the gate malfunction. "Common sense" says this is exactly why I get insurance? If AVION won't cover this, why do I get insurance? Terrible.

RBC Avion Travel insurance changed and now provide 3rd party insurance coverage under Allianz Insurance and my experience in submitting delayed flight and delayed luggage has been horrible. I have been trying for over a year on a flight delay during the winter storm. The lack of Allianz support and communication has been horrendous on their claim submittal process. I Would not recommend RBC Avion Travel card nor their insurance!

You provide all documents to Allianz and wait...and wait...and wait.
Months later they request the same information. For example, they request proof that there is no refund... The documents sent clearly say no refund. So we rescan the same documents and circle/highlight where it says no refunds.
After multiple requests, resubmissions, and months of waiting, they move on to other requests like proof of prepaid airline tickets for our return flight. To take advantage of an employee discount we were flying standby however, our numerous canceled documents for our 5-week vacation (cut short to just 1 week because my wife fell, broke her arm, and needed surgery) cruise, etc were clearly dated after our flight home.
And trying to phone Allianz is very frustrating... a recording either informs you they are too busy and call back OR you wait hours on hold. If I could rate them with a negative star, I would. I suggest you get your travel insurance elsewhere