Dominion Insurance Auto Insurance Reviews

Exactly like Alex explained on Jan 2018 in one of the comments below. My agent never returned phone calls and was extremely absent-minded in a lot of the claim details. It was so bad that I asked to speak to his manager, who claimed everything done by him was normal. The estimator was also absent-minded when verifying my car. He knew I had a current model GTI and when meeting me in my parking area he proceeded to check out my neighbours Hyundai SUV. One of my good friends is a damn good car painter. He told me the proper repair to the door was to replace it since there was a crease in the door that would make any repair look like crap. What did the estimator want to do? He wanted to "pull and paint" my dent from my door. When I raised concerns that it would look like crap AND it was also a current model year car; he tried to make me believe that replacement doors didn't exist. 1 phone call to my local dealership confirmed that a warehouse full of spare panels were available from Toronto. Estimated time to get to Ottawa was usually 1-3 business days. Why did he lie? To save money of course. They still wanted to go through with the cheap repair until I threatened to sue for breach of contract. They started to listen right away. Of course, they also tried to force me to some chop shop "preferred shop" of theirs too. There's no way in hell I would do that since they are again trying to save even more money and my friend is a damn good painter at his shop. I brought it there and the repair was fabulous. Unfortunately, my friend wanted additional time to work on the tint of the paint for a 100% match because they saved the time of replacing the door instead of the repair but the appraiser said no. Again reinforcing the cheapness of the company. My friend did an excellent job matching the factory paint without any blemishes. I don't see a difference. I am told it's about 95% accurate though. Still, I am happy. I tried to make a complaint on the estimator but they said they "found he was doing his job". As for agent and manager... Well, you can see why they still got jobs. Because they spend as less money as possible.

I was in an accident...It was -27 out and was giving a customer a ride home as well..Other driver was impaired I'm sure, but no police would attend.

Regardless the other driver came from their lane into mine and side swiped my car. Because I knew the person in the car with me just as a customer and only their first name. They said he was not a credible witness. Blamed both of us and we both had to pay..This is ridiculous, straight out theft. It has got so bad that we need to start installing cameras in our cars? Millions of dollars a year from the public for claims just like this.

When I complained..my response was "Its the law" (basically too bad). They tried to force a claim and intimidated my spouse via email and calls for info (her name on the policy as well). The sad part is...They think this is totally acceptable if you like it or not...We are changing companies,

Purchased insurance at $1650 from broker received my policy in the mail at $2355. Dominion refused to honor their quote!!! All the information given to my broker was %100 accurate. 10/10 would not recommend.