Dominion Insurance Auto Insurance Reviews

I had someone rear end me back on Oct 27 and called up the insurance company the very same day to report the claim (travelers Canada, Oakville Office). A day later I got a call from the adjuster (Jason) who went through the details of the claim with me and recommended that I use a body shop associated with the company. I also had the option of going to a body shop of my choice but I was told that there will not be any guarantee of the work if I did. So I decided to go with Carstar. That was my first mistake. The employee at Carstar did not know what I was there for inspite of the adjuster sending him the file. I waited for a half hour even after having an appointment. I went over the damages to the car and he seemed completely disinterested without making any notes. I told him the "check engine light" was on after the accident and, did not want the car to stall for any reason while I am driving and (the car is almost 15 year old) so there may be some hidden damages which he acknowledged but let me drive out of the lot saying the car was safe to drive.
There was no followup from the adjuster for over a week. I was driving the car that in my opinion was unsafe. I left messages and no response. Once my broker got involved I got a email from Jason saying that he was following up with the body shop and hadn't hear back from them. This is over a week later. The broker sent him an email requesting that I get a rental because the car was clearly unsafe to drive which was only approved after almost 10 days. I get another call from the body shop (Carstar) asking me to come back at the end of Nov because they could provide insurance with a complete estimate. Very unprofessional and still no update from the adjuster.
I had to get the manager involved (Robert) who told me that I could take the car to a body shop of my choice. I refused to go back to Carstar because of their incompetence. I told the manager that the adjuster assigned to the case was clearly not responding to my emails or calls and his response was that he was working on it. Long story short, its been over 5 weeks and still haven't had this claim settled. I will go out of my way to tell each person I know and others to avoid Travelers insurance and Carstar.

I had insurance through dominion, I missed a payment called my broker and let him know he said they would take it the following month they never did though so I was under the impression it was cancelled. Appently I was wrong they never tried again 3 months later my insurance would've ended. So what did they do, they renewed my insurance for a another year without me knowing them at the end of that cancelled it for non payment and sent it to collections 7 months later for over a years worth of insurance when they stopped taking the money out after I missed 1 payment. This place will screw you over and financially screw you as well. I will never deal with dominion ever again this place is a joke when I talked to them about it they said it going to stand and I will have to fight with collections about it so I guess the courts will deal with this one.

I was rear ended in an accident this past December. As of this month I have lost my house and missed time from work, suffered injuries in a not at fault accident and insurance has told me that I am getting zero. Actually, that's not correct, I was sent FOUR DOLLARS. I am seriously struggling and all my adjustor can say is "what do you want me to say?" How about instead of refusing everything, how about be glad that I am not asking for two months of wages in full, I am asking for the time I missed (I was told not to work but I can't afford not to) which is far less than the whole amount that they would be responsible for. Nope. I get a big fat four dollars. I've had to expedite my claim to have it re assessed by the adjustors direct supervisor and I have had to make a complaint with the company ombudsman and soon the government ombudsman. I have had to get a lawyer as well. Just stay away from this company. Even if you're on your way to work and get rear ended, they won't give you a penny.
Oh and I was sent someone elses confidential medical records and claims forms in the mail as well.

A lady cut me off in a parking lot. She did not wait for me to get out of my spot and tried to rush into a parking spot. It was 8:50am and she started work at 9:00am. She still had to drop off her son at the daycare. My broker thinks it was a 50:50 accident which I will accept. However, the adjuster Keisha A. said the fault was mine 100% even though the other driver admitted to being late for work. Keisha A. is unethical and dishonest. Do not trust this company, they make sure to get your money to justify their pitiful job. What a demon filled women!!!

Worst experience ever. I hate dealing with car insurance and this is why. Got a quote through KTX Insurance Brokers for Dominion auto insurance, initially premium was $2500, I accepted, they opened policy and then checked drivers abstract, two minor offences showed up that expire in September of this year. Premium went up to $3,800! Robbery! Now I need to pay cancellation fee and go with someone else that will insure me for much less even with 2 small infractions. From past experience insurance companies check drivers abstract before opening policy. Why doesn't Dominion do this? Watch out for this trap! Thieves!

I was in an accident...It was -27 out and was giving a customer a ride home as well..Other driver was impaired I'm sure, but no police would attend.

Regardless the other driver came from their lane into mine and side swiped my car. Because I knew the person in the car with me just as a customer and only their first name. They said he was not a credible witness. Blamed both of us and we both had to pay..This is ridiculous, straight out theft. It has got so bad that we need to start installing cameras in our cars? Millions of dollars a year from the public for claims just like this.

When I complained..my response was "Its the law" (basically too bad). They tried to force a claim and intimidated my spouse via email and calls for info (her name on the policy as well). The sad part is...They think this is totally acceptable if you like it or not...We are changing companies,

Purchased insurance at $1650 from broker received my policy in the mail at $2355. Dominion refused to honor their quote!!! All the information given to my broker was %100 accurate. 10/10 would not recommend.

Accident - Dominion client at fault, and charged with turn not in safety. Our SUV being fixed in shop one week now. They (Dominion) have still not replied to my insurance company, one week later. I am not paying the deductable.

Signed, not at fault. Mad as hell!

The Dominion Insurance, you suck.