Pembridge Insurance Auto Insurance Reviews

I had a hit-and-run accident on Nov 3, 2022. I called the insurance company and started the process of reporting the accident, halfway through I got disconnected and the agent didn't call me back. I went to the collision center to report the accident. Once back home I called again, and the call was transferred to the agent who started the report but got disconnected in the process. I called again each day for 6 days, each time was offered to send a message to get someone to call me. A week after the accident I called and was able to finally report the accident, I received the name of the adjuster and sent her an email with all the pictures and license plate of the person who caused the accident. After 3-4 days, I left a voice mail, but she never answered. After a week of waiting, I called again and was told that someone from their preferred car shop would call me. After 3 days of waiting I called and was told that they don't call, the driver has to call to book the appointment. The estimate was booked a week and a half after the phone call. They can only fix the car on Jan 27!
I called another shop that can do it sooner, and the lady on the phone was very nice and friendly. I called Pembridge to let them know and was told that as soon as Carstar send the estimate it was going to be forwarded to the other shop, this was on Monday. Today, I called again only to be told that I have to send the pictures to a link for an adjuster to make an estimate to send to the new shoo.
The people on the phone have been friendly and understanding but the time consumed on this matter is unreasonable and the conflicting information received in each call is unbelievable!
I am very frustrated and tired of trying to get things going. You can't delay your payments on renewal but they can take their sweet time to have things settled for you, this is the first time I have needed them and I am not impressed by the service.

My accident happened sep 14,2022. Still no call from an adjuster. It is 3 months to the day.
Hopefully, I get my car fixed.

Been a month and a half since the car got stolen. The adjuster was supposed to make contact after 4 days. Left a voicemail, and left emails, but no response. When you call the claims department they do absolutely nothing for you. Will be filing a complaint with the insurance regulator. The absolutely ridiculous and embarrassing excuse of customer service.

I have to update my credit card information due to expire date. I have been waiting for 1 hour 18 min and nobody answered my waiting except recording the message "THANK YOU FOR CALLING ".

Do not sign up for this insurance!
I keep calling to Adjuster, but the autoreply message says that she will get back to me by the end of the day. But she never calls back.
25 days past since the accident.
My rental car coverage might expire before she will get back to me!

I would give this company 0 stars if I could. They are awful about everything and have horrible customer service skills, talking snarky and down on people isn’t how you get a good review. Never again

Has anyone filed a complaint with intention of filing a grievance with the FSCO ombudsman? Seems adjusters are the worst at Pembridge. 2 months since I opened my claim and I still don't have a resolution.

As soon as my policy is up for renewal, I am changing companies.

I have never had such a poor customer service experience with an insurance company in my life. Four months ago, I had a simple parking lot hit and run and I still haven't received so much as a phone call. I have left over a dozen voicemail messages with no response. The only communication from them was a letter saying that they could not reach me by phone. In fact, they have never even called or at least left a message.

If I could give them a rating of 0 I would.

I made a claim in February 2022 for a not-at-fault accident. I called to report it less than 24 hours after it happened. It was a weekday. I was told someone would be in touch in 5 to 9 business days. They blamed COVID. No one called in 5 or 9 business days. In fact, I had to call for a status update after nearly a month had passed. I rented a car and paid out of pocket, fully trusting they would reimburse me.

The first adjuster I got was beyond useless. The vehicle was a total loss so I was transferred to a different adjuster. The second adjuster was better and the settlement payment was made soon after the new adjuster took over. I made the mistake of accepting payment for the vehicle only and taking the adjuster at his word when he said the reimbursement cheque for the rental vehicle would come separately. I was told verbally on three different occasions that the rental vehicles were approved so I really wasn't concerned about being stiffed at the time.

I've lost track of how many times I called and emailed my adjuster and his manager. In the beginning, the adjuster was helpful and I was hopeful that this payment would be made in the near future. I would call about once a week for an update and he'd always tell me that it was being processed. Eventually, he stopped answering my calls and responding to my emails.

I called the general customer service phone number a few times and they'd committed to passing along my message. They couldn't transfer my call to anyone who could actually help. All they could do was make empty promises and waste my time.

I got sick of being ignored so I gave up trying. About a month ago (three+ months after the claim started) I decided to try again... just for a laugh. I managed to get through to a real adjuster this time. She asked for receipts for the rentals and I provided them. She told me the cheque would be released in 5 to 7 business days and I'd receive it soon after. I made her aware of the nonsense I'd already endured and she apologized.

The cheque finally arrived just last week, nearly four months after the accident happened.

This is the worst customer service experience I've ever had.

My advice is to take your business elsewhere.

In the winter of 2020, I was driving on highway 108 in New Brunswick Canada around 10 pm. Out of the blue, a deer bolted from the passenger side. We had no chance to avoid the accident so we struck the deer. We stopped and called the RCMP but since the deer was not on the road and none of us were injured, they did not come out. We were able to drive home. The next day we called Pembridge insurance. They treated us so poorly on the phone indicating we were at fault for the accident. When I arrived back home in Ontario there was a registered letter waiting for me. I opened it up and it was a cancellation for non-payment. How can I have a non-payment when they automatically withdraw payment monthly from my credit card.
I was told my credit card was expired. They never called me or write to me informing me. I phone my bank and the bank told me if they had tried to get the funds when they said they did there were no issues. To settle this they said I would need to pay a $50 fee. I told them I did nothing wrong and if they insist I pay this $50, I will go to another company. That's what I ended up doing. Now they have me on their file saying I was cancelled for non-payment. I will be taking them to small claims court if they do not resolve this to my satisfaction.