Sonnet Auto Insurance Reviews

I was impressed with the low monthly premiums. Well, now I know why. It covers nothing. Unfortunately, I was in a car accident. Not my fault all parties agree and the officer deemed it to be the other driver's fault and yet here I am a week later after a head-on collision without a rental vehicle and no tow for my car. Apparently, Sonnet is only now going to cover 46% of my rental car despite what my policy states. They also can't guarantee that my car will be fixed. So buyer beware.

Sonnet which is owned by Economical Insurance is one of the worst insurance companies by far. I got into a collision in November 2019, where I knew my car was written off, contacted them right away. At first, they were responding to the claim, assured me I would get a rental and the claim would be dealt with. The best day they took my car to their free storage so the cost wouldn’t be incurred. Weeks went by and then suddenly my case was transferred over to an investigator. Still had no rental, unsure where exactly my car was, my car was financed so the bills are accumulating. After we continued to email the claims investigator she stopped responding. I then had to hire a lawyer because I felt I was being poorly treated. Not only did I pay for my insurance, I had never missed a payment and I hadn’t got a rental nor did I know where my car was. Fast forward to almost a year later, with COVID and my lawyer fighting for me, we were able to get a rental and full settlement. It shouldn’t of took sonnet 11 months to settle my claim. If I didn’t have help I would of fell behind on my car payments during that 11 months and sonnet would’ve tried to not pay my claim. No one should go through the stress I went through. Don’t go!

The worst insurance company out there! They do not care that you were in an accident and especially if you were NOT at fault. My car did not need to be written off yet they still did that. I haven’t sent my settler cheque AND took back my rental. So now I have no vehicle or money and no one will contact me nor help me from this company. They have made this experience completely horrific and should be sued for how they treat people.

They falsely inform you of fake policies and procedures. Then when the time comes they turn around and steal your vehicle from you for false damages and come at you with a list of new "policies" that you were "misinformed" about. The company is a waste of time and money to deal with. They will make up damages to "write off" your car so they can auction it won't allow a buyback, oh and if you want to cancel your claim they write it off anyway and charge you for using the rental coverage YOU PAY FOR as well as tow fees and lot fees etc.

Everything was okay until I was involved in an accident (FAULT) and I had to make a claim. No rental was provided until the claim was approved which was never. Very unprofessional and they communicate with me through email. Trust me it not worth signing up with this insurance company... I was so frustrated to the point I got tired of emailing back and forth with them. No claim was filed and now I have to pay for the cost and storage tow of my car as the lady told me. Finding every possible way to deny a claim and save money. Trust me - save your money. NEVER even think about signing up with them.

Beware! Worst insurance company. I strongly dislike their service. It's been 38 days and my claim is still “under investigation”. No rental car was given to me saying that it cannot be provided until the claim is approved. Major cons: - Cancelling policies by giving inappropriate reasons. - If you call them, the average waiting time is more than an hour approximately. - The customer service representatives are very unprofessional and lack knowledge of almost everything. - Finding every possible reason to deny a claim and save money. - No linkage/communications between their departments (Adjustors/Underwriting/Customer service). You tried contacting any of them, they will come across the same answer: No status on your file yet. - Big raise in monthly instalments after having even a small claim. - Delaying the processing of claims enforcing the clients to do the required repairs on their own.