Cancelled for no valid reason
by EastCoast on Jul 27, 2020
1 out of 5 stars
Car Insurance Reviews
Sonnet Auto Insurance Reviews
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(154 reviews)
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Agent/rep attitude (12)
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App to track driving (1)
Billing/payments (21)
Cancellation experience (41)
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New purchase experience (3)
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Parking/pausing policy (1)
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Policy coverage (6)
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Review author
I received notice my policy would be cancelled August 2nd as a result of them not having Proof of Active Status for my driver's license. I contacted them and provided this info, a week later I received a renewal notice and my rates had doubled to over 400$ a month, the same day I received a second cancellation notice with no reason stated. They then proceeded to cancel my policy on July 2nd with no notice to me, leaving me uninsured on a brand new $60k vehicle, for almost a month before I noticed. I have nothing positive to say about this company whatsoever, customer service is useless and knows about as much as the consumer, upper management plays phone/email tag with you for weeks on end with no resolution to any problems. Buyers beware. Avoid this company at all costs regardless of how good of a price they may offer, I'd been insured with Sonnet for 4 years at a very reasonable rate, no claims, no tickets, perfectly clean record, and they doubled my rates with no explanation.