Sonnet Auto Insurance Reviews

Never use Sonnet Insurance as your auto insurance provider per my experience. Their system makes change to your account without your consent (it is illegal). Their system automatically increase your premium amount without any notifications until you receive an email noting "the change has been made" or you log into your account. Their system removes your name from the policy without notifying you which means you won't have coverage in case of car accident due to their systems issues. If you want to cancel the policy immediately because of the mess, their agents will tell you they would use the incorrect high premium amount for calculating the cancellation fee even though they admitted it's their fault. Also, they will charge you 2 months payment in advance which is unusual with other insurance companies. I had such a BAD experience with this company. My advice is DON'T TRY.....

Great example of "you get what you pay for". They have lower rates, but you pay for it in other ways if you have a claim. Having an adjuster that doesn't answer calls or emails made it impossible to get a rental car (even though it was included with the insurance) after being rear ended. Car is getting repaired, but having to miss several days of work and pay a deductible for a not-at-fault accident is ridiculous. Though friendly, the people who answer calls say they have no way of helping- it's up to the non-responsive adjuster to approve the rental car. Being left stranded without a vehicle for several days without an adjuster to help has made this experience much more stressful. Save yourself some money and go with a reputable company, even if it means paying a bit more in premiums. It will pay off in the end if you ever make a claim.

The industry as a whole is monopolistic. I bought a brand new car and had it insured with Sonnet. The payment went through with no issues. I had a clean record, no claims, and or tickets in over 22 years. However for some reason, sonnet cancelled my insurance. I called them and they said they tried contacting me by email because they could not withdraw from my account. I called the bank and they said your account was fine and Sonnet was not withdrawing. I told Sonnet that I was willing to pay the lost amounts and get it settled with my bank. They said they could not and jacked my insurance. I tried to get another quote with other insurance providers and because of this issue of no fault of mine, they all bonded and monopolized against me. Sonnet corrupted my record and does not care. Stay far away from Sonnet.

Will just cancel for a non payment, even if you can make the payment and it's a processing issue. Cannot make early payments, will continually argue. Canceled my policy for a bank communication error and told me there was nothing they could do when I was trying to just make the payment since their recurring system caused my account to think it was fraud. Horrible service, no one to contact half the time. Now making it harder for me to get new insurance from a competitor, and are showing I'm a non paying customer which raises my risk setting when I've been trying to make either early or make up payments when the recurring schedule didn't work. Never received their registered letter which they just say was sent out, and the only emails I got regarding the time period associated was about an alumni offer.