Sonnet Auto Insurance Reviews

A few reasons that made no sense for the increase-INFLATION. Sonnet applied to increase premiums and they got permission to do so.

Don't mess with them. In the second year they increase the payments very much.
Customer service is useless. You won't be able to get a discount from them.
Try more popular insurance companies. They have better coverage and lower costs.

First year with Sonnet was great, problems come at the time of renewal. My car insurance went up $150 a month and home insurance $30. I had a minor speeding ticket, no claims and no accidents. No claims ever filed for home. The increase in premiums is outrageous and there is no explanation. They lost me as a customer in just 1 year!

The system is cumbersome and fails when you need it. Then no backup to resolve it except in m-f business hours. Then rate jumped 55% on renewal. Even though no tickets or claims. Thought must be doing something wrong, but customer service answered, "well, that's the rate".. useless.

In the middle of this pandemic, they have the guts to double my payment. Got no history of claims, no tickets, all records are clear. Not even using my vehicle that much cause of what's going on and yet they decided to double the payment. Such a CROOK thing do especially of what's happening right now. GOODBYE SONNET

I had a policy for one year - no claims - a five-star driving record. Sonnet sends me a notification to indicate I was approved for policy renewal - what they failed to disclose was that my rates were doubling. That’s correct - DOUBLING. A 100% increase. I asked for an explanation and was told that the Alberta government approved a 20% increase... OK, so what about the other 80%? No explanation was available. I asked to speak with a senior person - “sure we can have someone call you...” NO call and a week pass. All this during COVID when many insurance companies are lowering premiums for people. GOODBYE SONNET!

I have been a customer for 2 years. I have a bad chip on my windshield so I paid $500 deductible to have the windshield replaced bc the cheap caused a crack. The whole thing cost $900. Now when they sent me the renewed premium it was increased by 40%. I have never seen such a rip-off. They increased my insurance for the amount they had paid on my windshield which when I called to discuss they said usually windshield doesn't increase our premiums. They are thieves!