Agent quoted a refund during chat for cancellation. Sonnet won't honour their mistake.
by WILLIAM BOSWELL on Jan 4, 2024
2.3 out of 5 stars
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Sonnet Auto Insurance Reviews
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Agent/rep attitude (2)
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App to track driving (1)
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Cancellation experience (5)
Cancellation fee (1)
Claim - adjuster (1)
Claim - not-at-fault (1)
Claim - rental car (1)
Claim - repair shop (1)
Claim - theft (1)
Claim - total loss (1)
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Insurance Rates, Prices (2)
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Phone wait times (2)
Policy changes experience (1)
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Rates for good drivers (2)
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Renewal experience (1)
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Review author
The whole issue is over $64.
I got a huge renewal increase with zero changes to the car or drivers. I asked to cancel early to move to another company and was told I would get a refund of $64. Seemed reasonable with a month left.
Day after cancellation they tell me I won't be getting the $64 and BTW, I also owe another $24. I was told their agent made a mistake and they won't stand behind it.
Yes, we are arm wresting for $64. Just imagine what would happen if you "made a mistake" telling them something about coverage. They would cancel you in a heartbeat.