Most frustrating experience imaginable...
by Frustrated woman on Feb 24, 2022
1 out of 5 stars
Car Insurance Reviews
Sonnet Auto Insurance Reviews
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(155 reviews)
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Agent/rep attitude (15)
Agent/rep availability (25)
Agent/rep callbacks (13)
Agent/rep knowledge (18)
App to track driving (2)
Billing/payments (24)
Cancellation experience (47)
Cancellation fee (8)
Claim - adjuster (13)
Claim - denial (5)
Claim - not-at-fault (5)
Claim - rental car (7)
Claim - repair shop (6)
Claim - theft (2)
Claim - total loss (3)
Claim - towing (2)
Claim - windshield/glass (4)
Claim payout amount (3)
Claim processing time (19)
Complaints/ombudsman (2)
COVID Handling (2)
Discounts, deals, rewards (1)
Email/message wait time (1)
Insurance Rates, Prices (12)
Late payment fee / NSF (1)
Legal actions (1)
New purchase experience (5)
On-hold times/transfers (2)
Online chat (1)
Online quoting (2)
Paper mail experience (1)
Parking/pausing policy (1)
Phone wait times (9)
Policy changes experience (4)
Policy coverage (7)
Rates after claim (1)
Rates at renewal (18)
Rates competitiveness (9)
Rates for good drivers (10)
Rates for second driver (1)
Rates for young drivers (1)
Rates in bundle (2)
Refund (3)
Renewal experience (14)
Website experience (8)
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Frustrating that every login requires a text message for extra security. Even when you talk to someone they ask 500 questions.
Next to impossible to change any policy details online, it will always require a phone call.
BEWARE: if you choose to cancel, refunds take 15 DAYS to appear in your bank account. This is not normal business practice. The fact that it takes 15 days is a joke. They take your money instantly but wait to give it back. Won't ever insure with them again.
Sonnet accidentally made me 50% at fault for an accident and then it took them 5 months to change it to not at fault. They charged me a higher premium and wouldn’t refund me and then charged me 8% to cancel and never sent my remaining refund. Thieves!
I never had a policy at all but they billed me for over two years... When I tried to get a refund for the money they took without my consent they refused to help me. They said they could not help me because I did not have a policy number...
Exactly I say so why are you billing me?