Sonnet Auto Insurance Reviews

Really hard to get anyone to fix issues on your policy. The website has some bugs it seems.

Frustrating that every login requires a text message for extra security. Even when you talk to someone they ask 500 questions.
Next to impossible to change any policy details online, it will always require a phone call.
BEWARE: if you choose to cancel, refunds take 15 DAYS to appear in your bank account. This is not normal business practice. The fact that it takes 15 days is a joke. They take your money instantly but wait to give it back. Won't ever insure with them again.

The agents have no clue what they are doing only try to direct you to go online.

Twice now my renewal has been "frozen" and unable to be processed. Their IT team is useless which is extremely sad for an "online" insurance company.

They take no ownership for these issues... Simply just say "they are working on it"... Meanwhile, your insurance has expired and you can't drive your cars due to their error (i am not joking and/or exaggerating)

Stay away from them at all costs!

These people are lazy and should not even work with wages. These people are a joke. First I have filed a claim and after three months of patiently waiting. I still have no response even after getting back to the adjuster that was on my case. I called and emailed, no response! So I decided to cancel my policy after a year, after that I got charge again for a new year term which I was not expecting because I turnoff auto re-new. The website is terrible, customer service and people who work here are terrible. We should start a class action suit.

SONNET Insurance seems Too Good to be True. The service is non-existent, they time you out of their online portal and they can cancel your policy at their choice, even with your payment. Stay away! You would not want to claim with them as would deny, would be a nightmare.

Claimed to have sent me an email to fill out a re-application form (never had to do that before with them) I did not receive this email, checked in junk and everything the date they said they sent it I received an email from them about “6 tax season tips” nothing to do with this form. I checked my account - no notice or heads up on anything I needed to fill out. Their phones are only for claims right now because of COVID 19 so I had to talk to someone online and that person said they aren’t responsible for me getting my emails or not they just have to send them and now during all of this and with being on mat leave so not having the best income I have to find another insurance company because they said it’s final and had no remorse. A bunch of scammers.