Most frustrating experience imaginable...
by Frustrated woman on Feb 24, 2022
1 out of 5 stars
Car Insurance Reviews
Sonnet Auto Insurance Reviews
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Agent/rep attitude (9)
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App to track driving (1)
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Cancellation experience (39)
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Claim - adjuster (9)
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Frustrating that every login requires a text message for extra security. Even when you talk to someone they ask 500 questions.
Next to impossible to change any policy details online, it will always require a phone call.
BEWARE: if you choose to cancel, refunds take 15 DAYS to appear in your bank account. This is not normal business practice. The fact that it takes 15 days is a joke. They take your money instantly but wait to give it back. Won't ever insure with them again.
I never had a policy at all but they billed me for over two years... When I tried to get a refund for the money they took without my consent they refused to help me. They said they could not help me because I did not have a policy number...
Exactly I say so why are you billing me?