Car Insurance Reviews
Sonnet Auto Insurance Reviews
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(154 reviews)
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Very poor customer service, no organization. Played games and gave me the run-around and misdirected my calls and gave me wrong emails and wrong employee names while I was trying to get any form of communication going.
I cancelled my insurance back in May 2022 due to a price hike of over $600, they even sent a CONFIRMATION stating my insurance is cancelled.
June 2022 - Sonnet sends me a credit email of $1525, saying my account will be credited?
July 2022 - the $ 1525 was REMOVED from my bank account, even though I no longer have a policy with them??
I called and they said I will get it within 14 days... 14 days pass, and they claim it takes 3-5 days for AN E-TRANSFER to show up. A week passes and still no refund...
Called again, and they said "you should get it in the next few days"... Another week passes...
I filled out an investigation with my bank. The bank says "we got to give them 30 days to respond". 30 DAYS PASS - still no refund!
Now I gotta hire a lawyer! More money out of pocket.
If you sign up with Sonnet, you are a fool. These guys get away with FRAUD.
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I already PRE PAID IN FULL for a year and yet they proceeded to take out money for a non-existent policy after I already cancelled it and refused to follow up after several calls. Terrible experience!
I have had Sonnet insurance since December of 2021. When I initially went online and provided the information for the quote the result was significantly lower than my current insurance. Accordingly, I decided to switch. Following providing my credit card information the quote previously included no longer showed and the billed amount was nearly doubled. I called and chatted with Sonnet and they mentioned there was a glitch and the amount previously quoted was provided. It took many emails for me to get them to provide the corrected amount in an email however they mentioned the invoice could not be corrected. I kept emailing and chatting with them and following three months the invoice was changed finally but the amount was still incorrect. Following more chatting and further discussions after more than four months the Invoice has now been corrected. I found that some of the customer service staff were exceptionally understandable and wanted to help. I really appreciated their efforts. I will admit there was a couple of other staff were not helpful and despite me providing them my number did not call me back following being disconnected.
If you have perseverance and patience I would suggest the insurance provider. If you don't have these characteristics run away.
I have not filed a claim but when you are dealing with the correct staff for other issues it may not be a quick process but if the best price is what you are after they do provide that.
I was very pleased when I switched to Sonnet, they charged me half of what I was paying. And when I cancelled because I had sold my car, there were no cancellation fees. Very happy about that.
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Really hard to get anyone to fix issues on your policy. The website has some bugs it seems.
I've been with Sonnet for a year and I can't say enough good about the company and ease of having an online active account. Never had any issues and they are easy to deal with. Customer service is spot on and the best I've had. Hats off. Highly recommend. Great rates and hassle-free. Keep up the good work
I’ve been with them for a year and a half. They renewed my policy for a few bucks less per month which was nice. Emailed them to change my payment date and they took care of it with no problem. You won’t find cheaper insurance for your car.
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My wife sent in multiple applications. She received a decline even though she provided a detailed application. They asked for the accident history and driver's licence history even though they are to pull this information. Have never had an insurance company ask me these types of questions and then decline even though the information was different.
Do not get Sonnet insurance. They are not there when you need them. They are not cheaper. And if they are cheaper in your case, it's not worth it if anything happens. I will be switching as soon as possible.
Long version:
I have a completely clean driving record and my partner does not and he has cheaper insurance on his car with another insurer than I do with Sonnet.
We were in an accident and the "agent assigned to my claim" was never available, and did not respond to messages. Instead, multiple random individuals (6!) would call out of the blue for information that had already been given to the initial agent. The communication between Economical Insurance and Sonnet is terrible. There is no continuity and they are "not at liberty to discuss the information" the other people have, so basically they can ask you questions but can not answer your questions.