Sonnet Auto Insurance Reviews

The system is cumbersome and fails when you need it. Then no backup to resolve it except in m-f business hours. Then rate jumped 55% on renewal. Even though no tickets or claims. Thought must be doing something wrong, but customer service answered, "well, that's the rate".. useless.

My son is buying his first car, at 17 y.o. I know to expect a higher insurance rate, as he just got his driver's license. He's buying 2016 used Mini Cooper. Car price: +/- 14,000$ annual insurance: +/- 22,000$! Way to go Sonnet!

In the middle of this pandemic, they have the guts to double my payment. Got no history of claims, no tickets, all records are clear. Not even using my vehicle that much cause of what's going on and yet they decided to double the payment. Such a CROOK thing do especially of what's happening right now. GOODBYE SONNET

I was trying to get a quote for my new car. Sonnet quoted me 450 dollars a month! I am driving neither a Rolls Royce nor a Boeing...

Sonnet does not care about your safety or financial well being. I am a new and young insurer and Sonnet did not provide me with the full information I needed during my claims report. Not only did I have to contact this company several times to cancel my claim, I never received any confirmation letter regarding the case. They did not contact me at all and continued to reinstate my policy knowing I did not know my car was illegal to drive. Now I can't register my car and I can't afford a new one. Sonnet will gladly threaten to cancel a policy if you don't pay one bill but will raise your insurance and renew without your knowledge. The customer service agents obviously did not care about my issues and transferred me several times to the same people I called before, constantly putting me on hold and making me wait days for a solid answer. I know I messed up somewhere but as in insurance company I should trust them and feel safe with them! I have a right to have full information given to me by my insurance company.

The worst service ever!!! Good luck trying to reach a representative, and when you do they will tell you to do everything yourself online. They are a huge joke and charge more then what I am paying now with another insurance company. Never again... stay far away!

They have no type of assistance due to the COVID-19 only payment deferrals... not impressed... I haven't been driving since being quarantined and the government says your insurance company should assist you...

I had a policy for one year - no claims - a five-star driving record. Sonnet sends me a notification to indicate I was approved for policy renewal - what they failed to disclose was that my rates were doubling. That’s correct - DOUBLING. A 100% increase. I asked for an explanation and was told that the Alberta government approved a 20% increase... OK, so what about the other 80%? No explanation was available. I asked to speak with a senior person - “sure we can have someone call you...” NO call and a week pass. All this during COVID when many insurance companies are lowering premiums for people. GOODBYE SONNET!

I have been a customer for 2 years. I have a bad chip on my windshield so I paid $500 deductible to have the windshield replaced bc the cheap caused a crack. The whole thing cost $900. Now when they sent me the renewed premium it was increased by 40%. I have never seen such a rip-off. They increased my insurance for the amount they had paid on my windshield which when I called to discuss they said usually windshield doesn't increase our premiums. They are thieves!

I was hit by a deer with my 40 000 dollars car and this auto company wrote off my vehicle and did not give me what the vehicle was worth and screwed me over as much they could to not pay up the full balance! Today I was left with 10 000$ to pay out of pocket and they did not offer any buy-backs of the vehicle and came a took the vehicle from my house and screwed me for 10 000$! WATCH OUT! BE AWARE THEY WILL SCREW YOU AND YOU LIFE hitting a deer is an act of god and living in Alberta your bound to hit one. Thanks again Sonnet!