Sonnet Auto Insurance Reviews

My truck was stolen March 1st. It’s now April 25th and I still haven’t received any settlement. They’re saying it’s because the truck was found, which restarts the whole process. I gave them all the information regarding that on March 21st. April 12th no one picked up the truck or went to look at it. I still haven’t received any settlement from them. Even when calling the adjuster and leaving voicemails saying “please call me back” I get emails saying “sorry I missed your call”. Timelines they give are not accurate and you’re lucky to get the response of “I’ll keep you posted as soon as we can move forward”. I’ve had to take a loan to purchase another vehicle since their claim is taking so long, leaving me with interest I shouldn’t be dealing with.

Their rates are great. But if you have a claim, at least in my case, their rates reflect the service.

The specialist will put you on hold just after greeting you for a long time. He keep on repeating himself without understanding the whole issue. We end up cancelling in advance. I have never make any claim and the renewal was double. Please try to see with other provider.

No picking up calls in time. No work done perfectly and showing to others while needed any estimate. Increasing price to much not justifiable. Very annoying behaviour of agents many times.

It's pretty much non-existent. Good luck trying to talk to someone when you need them.

Last year I signed up for Sonnet Auto Insurance and with probably millions of others, I had a major cut back on my hours causing financial hardship I did miss two payments and I paid the first one per agreement. The second one was due to when I signed up for Direct deposit I was advised that my banking account was already on file from a previous claim from 2014. The only issue was it was an older bank account. I tried MULTIPLE times to contact Sonnet, via email and phone; not one person returned my call until it was too late and the payment bounced I tried changing the payment info and was advised to contact customer service. It was a week and no one could get back to me.
No, not that they couldn't they wouldn't. Bottom line I had the money for the second missed payment and was not able to get in touch with anyone to give them um customer service yet no service. If you're here weighing the pros and cons I believe the numbers speak for itself

Really hard to get anyone to fix issues on your policy. The website has some bugs it seems.

I’ve been with them almost 3 years they said they sent a renewal form through email but I can’t find it in there and I haven’t had to do one before with them. I get a letter in the mail saying my policy is cancelled cause I didn’t fill out a form I didn’t know I had in my email...When I called it took 45 min to speak to someone and she basically said too bad nothing she can do go find a new company... That’s how someone who never misses a payment and never had a claim gets treated... Just disgusting!

The worst service ever!!! Good luck trying to reach a representative, and when you do they will tell you to do everything yourself online. They are a huge joke and charge more then what I am paying now with another insurance company. Never again... stay far away!