Sonnet Auto Insurance Reviews

Very very disappointed by their customer service. I had full/coverage maximum insurance, cost me an arm and a leg. I had a hit and run accident and after much effort was able to reach them by phone. I was directed at an auto shop, was assured everything would be taken care of. After a couple of weeks of no response from them, I finally was told that they will not be covering the cost of repairs, no apparent reason. Now I am stuck with a history of the insurance claim and no work that was done by them. I wish there was a law that would prevent such scams and fraud and keep the company accountable for their actions.

They lure you in with lower rates. Once renewal comes, prepare yourself. The rates skyrocket.

Got an email last night stating the following: "We’re unable to renew your Sonnet Insurance auto policy... as we can no longer provide you with coverage. Your policy will be cancelled on December 29, 2019. We care that you’re always protected. Please be sure to find new coverage before your cancellation date. Sonnet Customer Service" Out of the blue. I've had them for less than a year and I made a hail claim because there was over $8000 damage to my vehicle and that is it. I've had no tickets, no accidents, nothing. NOT IMPRESSED

Everything was okay until I was involved in an accident (FAULT) and I had to make a claim. No rental was provided until the claim was approved which was never. Very unprofessional and they communicate with me through email. Trust me it not worth signing up with this insurance company... I was so frustrated to the point I got tired of emailing back and forth with them. No claim was filed and now I have to pay for the cost and storage tow of my car as the lady told me. Finding every possible way to deny a claim and save money. Trust me - save your money. NEVER even think about signing up with them.

I have been insured with Sonnet for less than a year. My boyfriend and I bought a second vehicle and I went to add it and him to my policy. I added him and suddenly it popped up on the screen that my policy was being cancelled as of Oct. 26. No explanation or anything. I was freaked out so luckily customer service was still open. Apparently, they wouldn't insure him even as an occasional driver because of 1 minor 50% at-fault accident claim in 2016 and one cancellation for non-payment, which is silly. But instead of just saying - hey you can't add this driver, they try to cancel your insurance with no explanation unless you call in. Then you wait on hold for forever before anyone answers. I waited for 20 minutes and then hung up the second time I called. The customer service representative was very helpful and friendly, just the company itself I am not impressed with at all.

I was a happy sonnet customer for going on three years until I got a letter in the mail explaining that my policy would not be renewed. No claims, tickets or anything in that time. I contacted them and they claimed to have sent an email to me and I failed to respond within 30 days. I have combed through my inbox and the email simply does not exist. Their customer service "hero" whom I was on the phone with claims to have completed a forensic evaluation to say that the email was in fact delivered. They have spent more time arguing and trying to prove this email than actually providing any type of assistance and still refuse to continue my policy. I was invited by the agent to bring my concerns to the Sonnet ombudsman, but have had no luck reaching them going on two weeks after multiple calls and emails.

I have been happy with Sonnet for 3 years and all of a sudden I received a letter stating my policy will not be renewed because I did not respond to them in a timely matter. They reasoned that they sent me an email and I did not respond to them within 30 days. Thing is the last email I got from them was 2 months before they claimed to have sent this one. So, after 3 years with no claims and no missed or late payments they don't want me as a customer. I was told that I could get a new quote and reapply as a customer, but that would make my rate increase by $170/m which more than doubles my premium. I will now be taking all of my policies elsewhere.

I switched to Sonnet from my group carrier due to price. However, this is a bait and switch tactic as my premiums for both years I’ve been with them have almost doubled and are now higher than my other carrier, all with no tickets or claims.

Had a policy for one year with no claims, tickets, nothing. The monthly rate has increased $100 over the year. Insurance companies are bloodsuckers, so you expect to be milked, but this is insane.

Beware! Worst insurance company. I strongly dislike their service. It's been 38 days and my claim is still “under investigation”. No rental car was given to me saying that it cannot be provided until the claim is approved. Major cons: - Cancelling policies by giving inappropriate reasons. - If you call them, the average waiting time is more than an hour approximately. - The customer service representatives are very unprofessional and lack knowledge of almost everything. - Finding every possible reason to deny a claim and save money. - No linkage/communications between their departments (Adjustors/Underwriting/Customer service). You tried contacting any of them, they will come across the same answer: No status on your file yet. - Big raise in monthly instalments after having even a small claim. - Delaying the processing of claims enforcing the clients to do the required repairs on their own.