Sonnet Auto Insurance Reviews

The worst experience I have ever had in car insurance. I had to call 5 times for a claim and after 20 days my car is still not repaired. Definitely, I do not recommend this company at all.

After filling out their online information, (hid nothing) full disclosure) I get a pretty good quote for full coverage. Now my car is financed. Sonnet then a week later decided to
reduce my coverage to liability only. No
warning nothing, to
make
attest worse I have now paid this policy in full. I now have to get new auto insurance in place to pay again. All while Sonnet was paid in full at the time of my new quote. They tell me sorry but go
ahead and cancel your current policy and we should have your money back to you in 30 days!
I feel this is absolutely criminal!

The worst experience I have ever had in car insurance. I had to call 5 times for a claim and after 20 days my car is still not repaired. Definitely, I do not recommend this company.

After a serious car accident when I was travelling with my vehicle at the cottage, they have not responded to a report nor sent an evaluator.
This is normally done within 48 hours.
I'm left to go home on my own, without a vehicle and without a courtesy vehicle.
Agents are useless because they can't open your file (outsourced I guess).
It may be simple and easy to get insured and take your money, but they have zero customer service when it counts.

We had a no-fault insurance claim go through sonnet. The other driver was visiting Canada, from the USA. Sonnet took 8 days to file a claim. They did the estimate using 15 comparable cars to get the evaluation. I asked them to use only 5 ( you can do that ), they told me that it would not be fair to the other insurance company to do it that way. That is not working in the best interest of your client who pays insurance to you when it's not your fault in the accident. Sonnet also told me that I would not get my deductible back because they were going to keep it because the USA does not recognize no-fault insurance. When I researched it, some US states do, and the one that hit me did recognize no-fault.
Sonnet would not help me at all, or work in my best interest. They maybe a cheap company but that is all they are good for. Build up your insurance with them first (pray you do not get in an accident ) then go find another insurance company that works for you.

I've been waiting for over a month and still have not gotten an answer.They do not take responsibility or cover anything. And you wait and wait

Scammers. Stay away from Sonnet & Economical Insurance company at all costs. I got into an accident & when I tried to get hold of them they tried everything to avoid me & refused any rental or collision coverages claim and also said my policy doesn’t have any of these coverages. Crooks, liars. Save your time & hard-earned money. Never ever get insurance from them.

Last year I signed up for Sonnet Auto Insurance and with probably millions of others, I had a major cut back on my hours causing financial hardship I did miss two payments and I paid the first one per agreement. The second one was due to when I signed up for Direct deposit I was advised that my banking account was already on file from a previous claim from 2014. The only issue was it was an older bank account. I tried MULTIPLE times to contact Sonnet, via email and phone; not one person returned my call until it was too late and the payment bounced I tried changing the payment info and was advised to contact customer service. It was a week and no one could get back to me.
No, not that they couldn't they wouldn't. Bottom line I had the money for the second missed payment and was not able to get in touch with anyone to give them um customer service yet no service. If you're here weighing the pros and cons I believe the numbers speak for itself

I was in an accident over a week and a half ago. I've had to refile my damage to property claim twice and my accident injury benefits twice. I have yet to hear from any adjuster to this day and keep getting the same excuses and "resolution" which is escalating the claim to get an adjuster assigned quicker. Do yourself a favour and go elsewhere... This has been a nightmare, I'm without medical to this day and the accident isn't even my fault. I am at home in pain daily and Sonnet could care less. A total joke and a terrible experience!

On September 15, 2021, we cancelled our renewed car auto insurance policy and the home insurance policy started date October 3, 2021.

On October 12, 2021, we have gotten two registered letters from Sonnet Insurance. Sonnet wants us to pay for renewed policies that were cancelled 18 days in advance.
We found out that Sonnet Insurance on October 3, 2021, tried an unauthorized attempt to take money from our visa card for car auto insurance policy and our home insurance policy started date October 3, 2021, those were cancelled by us on September 15, 2021. In our opinion, it is a theft attempt. We were lucky. Visa changed Visa card before that attempt.