Sonnet Auto Insurance Reviews

Don't use these guys they have no customer service and don't take payments out on the right dates and will even try to take payments early or try to charge you a double payment for them trying to take money out on the wrong dates and very hard to get a hold of anyone to resolve your issues and didn't even take my cancelation payment and sent me to collections. Don't ever use them nothing but problems they "only deal with emails" but when need to notify you they send you a registered letter that comes in too late to they can charge you more these guys are a joke!

Bought a policy.
Picked up a brand-new truck.
A day later, the transmission went out.
Returned to the dealer and ordered a new truck.
Called Sonnet to notify them - they added all kinda fees.
Charged $635 for 3 days...

One of the most unethical and unprofessional companies I’ve come across. In the name of a cancellation fee, they’re deducting 2 months' premium from my account. All the customer service representatives have come up with different stories and no resolution. Fraud organization. Not going to talk forget recommending someone about the Sonnet.

I recently added a home policy to my car. Weirdly, the billing got messed up and instead of the total coming out together, the amounts were deducted separately from 2 different accounts.

One is the regular account where the payments are supposed to come and the other is the credit I used to pay the down payment.

Sonnet wouldn't take payment online or over the phone to fix the issue. Instead, they advised me maybe I should shop for another provider.

So I am. And you know what? I got a better rate.

I had a chip on my windshield which when I went to get it fixed cracked. Put in the claim to Sonnet and they rejected it. If a meteor or a planet fell out of the sky it would have been covered. I've paid this company over $1,000 every year over the past 10-plus years for this awful claim-free coverage. I also have their home insurance coverage which I have not submitted a claim against either. I will be shopping for a new provider.

I have fought with Sonnet for a year over my quote and finally got it sorted. Now I tried to get insurance for my wife and again THEY tried to charge more than double the quote!!! VERY SHADY COMPANY!

After making a claim in June, it was ignored. I emailed multiple times asking for updates and asking what took so long, but they never replied. I sold my car in August and attempted to cancel insurance on August 8th. An adjuster was sent out to look at my car on the 15th! I told them I canceled and I wasn’t happy with paying $500 a month and having a claim ignored. They took my money again on August 24th even though I canceled! Impossible to talk to a human and their phone system is designed to make you hang up. If you do get an adjuster, they hang up on you! The company doesn’t provide services you pay too much money for!!!

I was with Sonnet for 2 years and cancelled due to a better rate with another insurer. When renewal came it said to cancel by June 18th so I cancelled June 16th and paid the month of June for insurance. Good thing I screenshotted that I cancelled my insurance, as I got a notice in the mail saying I RENEWED. While the customer service was friendly, It took multiple emails and over a month for them to get back to me. I had to PROVE I had insurance somewhere else. The entire process was ridiculous. After almost 5 weeks it was stated that it was “sorted” and I would receive 147$ refund in 5-10 business days since July’s insurance amount also came out of my account. 3.5 weeks later I only receive 16$ as a refund and they apologized stating the other 131$ was the “short rate cancellation fee” apparently because I cancelled 2 days before the exact day my policy was up although I already paid for June and they also still took my money for July’s insurance. I am still dealing with this issue. I will NEVER recommend Sonnet insurance.

Do not get Sonnet insurance. They are not there when you need them. They are not cheaper. And if they are cheaper in your case, it's not worth it if anything happens. I will be switching as soon as possible.
Long version:
I have a completely clean driving record and my partner does not and he has cheaper insurance on his car with another insurer than I do with Sonnet.
We were in an accident and the "agent assigned to my claim" was never available, and did not respond to messages. Instead, multiple random individuals (6!) would call out of the blue for information that had already been given to the initial agent. The communication between Economical Insurance and Sonnet is terrible. There is no continuity and they are "not at liberty to discuss the information" the other people have, so basically they can ask you questions but can not answer your questions.

Very poor customer service, no organization. Played games and gave me the run-around and misdirected my calls and gave me wrong emails and wrong employee names while I was trying to get any form of communication going.