Car Insurance Reviews
Sonnet Auto Insurance Reviews
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(155 reviews)
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I had been a customer with Sonnet for over 5years!!
With the new implementation of the non-payment of license-plate renewal, I had forgotten to renew my d/license. After the renewal date passed, I was informed that my insurance coverage would be cancelled... I quickly rectified the situation and contacted Sonnet so that all documentation was up to date. I contacted Sonnet several times to find out if my insurance would not be cancelled - forwarding them all updated D/L documentation was up to date. Mind your payment had been taken and was up to date. Everyone of the representatives that I spoke with told me that I should be able to go in and renew my information. Every time I did, I got an error message and was told that they were going to send an email to IT to rectify it... NEVER DID IT GET RECTIFIED...
I was THEN told to wait until the cancellation date and then re-try to renew. Day of cancellation - I tried to update my information, and again I got an error message. The representative that I was working with contacted me and told me that even though I had a long tenure with Sonnet, they would not renew my insurance.
literally on the day of cancellation, I had to change insurance, If I was told this from the beginning I would have changed my insurance. Tenure and good payment with Sonnet have nothing to do with Sonnet. Once they've gotten their money they'll let you go in a heartbeat!
They fought with me overvalue of my Benz. I’m even the person who got rear-ended. If you haven’t done your taxes, they void payouts. Horrible company to deal with. Don't invest in their coverage, it's a scam. My corporation is going to struggle with this insurance company. Really really disappointed with their customer service. If I don't see cheques soon, I’ll switch insurance in October next year.
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Everything seemed fine for the first year until it came time to renew the contract. There was nothing wrong with the file but, they provided so much trouble in the renewal process. It was a huge headache and honestly, we had to switch companies because the customer service and IT department were COMPLETELY useless (that is the nicest way to put it).
Sure the initial online policy sign-up process is easy - but that's the only value you get from Sonnet / Economical, as they are the same company. They are severely understaffed in the back office and our claim processing was offloaded to a third-party agency. We are 4 MONTHS into our car repairs saga after car theft, being bounced from 3rd party to 3rd party, given the wrong status and timelines on repairs, having to get to the body shop ourselves to take pictures to show to our adjuster, etc. We should get our car back in 3 weeks, after having had to manage the entire process on behalf of our Insurance provider. 5 MONTHS to get your vehicle back... Dealing with a claim at Sonnet is a nightmare - AVOID AT ALL COST
I have had Sonnet insurance since December of 2021. When I initially went online and provided the information for the quote the result was significantly lower than my current insurance. Accordingly, I decided to switch. Following providing my credit card information the quote previously included no longer showed and the billed amount was nearly doubled. I called and chatted with Sonnet and they mentioned there was a glitch and the amount previously quoted was provided. It took many emails for me to get them to provide the corrected amount in an email however they mentioned the invoice could not be corrected. I kept emailing and chatting with them and following three months the invoice was changed finally but the amount was still incorrect. Following more chatting and further discussions after more than four months the Invoice has now been corrected. I found that some of the customer service staff were exceptionally understandable and wanted to help. I really appreciated their efforts. I will admit there was a couple of other staff were not helpful and despite me providing them my number did not call me back following being disconnected.
If you have perseverance and patience I would suggest the insurance provider. If you don't have these characteristics run away.
I have not filed a claim but when you are dealing with the correct staff for other issues it may not be a quick process but if the best price is what you are after they do provide that.
Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
Wait until you cancel it. I was paying $118 per month on my car insurance and when I cancelled it I got another charge of $420. I spoke to one of the agents and they never explained to me full details of this charge other than the system generating the contract cancellation fees. If I would rate them I would give them -5. DON'T EVER GO WITH THEM
If I can give minus stars I will give minus millions of trillions of stars, this company is not responsible nor respectful to their customers. After filing a claim, the assigned person never answers the phone nor email message. After over more than a month, tried to make complaints, the assigned person show up, and the only thing he did is tell you that this company do not responsible for the backorder part, which is against law. Moreover, he always tries to take back the rental car without fixing the insured car. Then the company does not answer your message anymore.
If I could give Sonnet below 1 star I would! They are absolutely terrible. They are scammers! They just take your monthly premium... It took 9 months to fix my car! They never call you... They don't even respond to emails. The worst experience I have ever had and their rates are not good!
If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
Same price to park the vehicle as regular insurance. Not worth. Cancelled it just before one month still they charged me the full cancellation fee plus one extra month. Total 537$ for nothing. My record is clear and I had 6 years of experience. Still, crazy price got way cheaper insurance now.
Stay away guys no one is here to help you. They making money nothing else...
I already PRE PAID IN FULL for a year and yet they proceeded to take out money for a non-existent policy after I already cancelled it and refused to follow up after several calls. Terrible experience!