Sonnet Auto Insurance Reviews

While I was getting quotes for X amount of dollars, Sonnet beat it by nearly $75/month. The rep had also walked me through on what to do when getting my quote and purchasing the insurance.

I have had Sonnet insurance since December of 2021. When I initially went online and provided the information for the quote the result was significantly lower than my current insurance. Accordingly, I decided to switch. Following providing my credit card information the quote previously included no longer showed and the billed amount was nearly doubled. I called and chatted with Sonnet and they mentioned there was a glitch and the amount previously quoted was provided. It took many emails for me to get them to provide the corrected amount in an email however they mentioned the invoice could not be corrected. I kept emailing and chatting with them and following three months the invoice was changed finally but the amount was still incorrect. Following more chatting and further discussions after more than four months the Invoice has now been corrected. I found that some of the customer service staff were exceptionally understandable and wanted to help. I really appreciated their efforts. I will admit there was a couple of other staff were not helpful and despite me providing them my number did not call me back following being disconnected.
If you have perseverance and patience I would suggest the insurance provider. If you don't have these characteristics run away.
I have not filed a claim but when you are dealing with the correct staff for other issues it may not be a quick process but if the best price is what you are after they do provide that.

I just recently switched to SONNET and so far I'm very happy. They were able to save me $170 a month... I almost could not believe it... I would recommend Sonnet to friends and family. I am a mother of 2 and 1 on the way so being able to save me that much money a month is amazing.

I think these sites are quite biased because only people who had a BAD experience come here to rant about it, so I thought I'd come here to give a positive review. Actually, I came here are read all these reviews before making my claim through Sonnet because I was curious about how things would go, and it made me worried that everything would go wrong! But it didn't! I called and immediately was set up with an advisor who set up an appointment with repaire center just a couple of days later. My car went in that day, I got a car rental, and a few weeks later my car was done. It looked just like new! Service was great, quality workmanship was great, and it didn't cost me a dime as the accident wasn't my fault. I have nothing bad to say about my claim experience with Sonnet. Sorry for everyone else who did, but I want to bring some balance to these reviews.