Literal scam artists
by Robert Annable on Oct 23, 2017
1 out of 5 stars
Car Insurance Reviews
Economical Insurance Auto Insurance Reviews
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This company is awful. Instead of trying to keep me they decided to increase my monthly rate. No claims with them ever and that's how they say thank you. Now I am trying to cancel the policy.
Go somewhere else!
I had a small bump in the driveway of my Father's house. My Father was backing up and bumped the front of my vehicle with the back of his, causing the bumper to be damaged, the grill to be pushed in, the hood not closing properly nor latching properly. I called to make a claim and instead of having an adjuster come to look at the damage they sent me down to Fix Auto in Saint John, NB, I showed the damage to the guy at Fix Auto who immediately started telling me that there was no way that damage was caused by the accident, even though this guy knew nothing of the accident and didn't even know the make or model of the vehicle that hit me. Needless to say, i told him exactly what needed to be fixed, the bumper and grill needed to be painted and replaced if needed the hood latched i wanted working properly and i wanted my hood to close without vibrating like crazy. I get the truck back in a day or two, the hood still vibrates because they didn’t replace the hydraulic hood latches, the paint is terrible, very sloppy and overspray all over my black trim pieces. Also the hood still doesn't latch quite right. Meanwhile i am having to argue back and forth with the adjuster (Fred B.) who still hasn’t gotten off his behind and come to take a look at my vehicle. They keep telling me that my father's vehicle could not have caused the damage to my vehicle. Basically i am being blamed for insurance fraud. I end up having to call the consumer advocate and deal through them. The reason they didn't want to cover the cost of more repairs is because they think the damage doesn't match up, but the reason they think that is because they don’t know that there is a spare tire on the back of my Father’s truck which pushed the grill in on my truck, something they would have known if they actually came out and took a look at the damage instead of relying on a third party who knew nothing of the accident. I ended up taking the truck to fix auto in Moncton to get the repairs fixed again, i figured if fux auto in Saint John did that sloppy of a pint job and argued that it was fine then i didn't want them near my truck again. I take the truck to Moncton thinking they are going to repaint the bumper considering it has spots in the paint and it is very messy around the lines. This happened because they didn't even take the part off the truck to paint them, this was obvious from all of the over spray on my trim pieces. After getting the truck back the second time i see that they haven't repainted but just blew some of the dust pit around the lines and cleaned it up a little bit. After going back to Fred B. and telling him i still was not happy he turns around and tells me that the only reason they fixed the second time was to make me happy, but they still didn't believe the damage was caused from the accident and the matter was considered closed. I mailed him and let him know that the matter was indeed not considered closed and they would be paying for the cost of repainting the bumper. The latc and hydraulic hood latches did get fixed properly when i had it in the second time but the paint was still unacceptable. I even took the truck to another collision place in Saint John and asked them to look over the repairs done to my truck and let me know if i was just being a stickler about the repairs or if i was in the right for not accepting the truck the way it was. The guy definitely agreed with me, so did the head guy from Fix Auto who ended up coming to my house to have a look. All he could say was that the guy at the Saint John fix auto must have been having a bad day and that s why they did a terrible paint job on my truck. In the end i ended up getting a cheque sent to me for a little over $200, which is supposed to cover having my grill repainted. Economical was fine to deal with as far as getting a rental car right away and all that, it was Fred B., the adjuster, who is the problem. Needless to say, i was made to feel like a criminal trying to scam my insurance company and all i asked for was to have my truck put back in the same condition it was before the accident. Be warned if you use these guys, it's not worth the headaches. It doesn't feel very good when you know your insurance company thinks you are trying to rip them off and you haven't done a single thing wrong.
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Had an accident. Had some injuries and they offered me physio and massage, but never followed through, and never sent me the forms. On the vehicle side of things they were of no help, wouldn't call the body shop back or the tow truck company or me. I have been with this company for almost 20 years and my family has been with them for over 40. They used to be ok, but now the company runs things more like scam artists.
Economical - sure they're cheap - but believe me when I say, when you need them the most, they'll simply leave you hanging.
Only when you are faced-off against the insurance company, will you realize how powerless we as consumers actually are - laws written by the insurance industry ... for the insurance industry!
Of all the complaints of home and auto claims, from people I know, about 20 in total, all but one was with Economical.
For one case, a near fatal car crash by an impaired driver.
It took 5 yrs to settle - fighting with their own insurance provider - Economical!
Economical will try to hold out to force the insured into taking a far lesser settlement. Economic duress is just one of the tools they employ - all very legal - naturally! All very sneaky - all very calculated and deliberate!
Horrible experience - they try every angle to wiggle out of liability.
I imagine most of the insurance industry is similar - but the vast majority of complaints I am aware of was with Economical - including family members.
If you have an older vehicle, say more than 5 years - and happen to be in an accident, no fault of your own, Economic provides little regard to anything other than the blue-book price - no matter how good a condition the car was prior. The same vehicle that you could have driven for years to come, with only maintenance costs, will see you forced you into a new/used car payment - in the end be prepared to loss money - again no fault of your own.
The province sold the farm when no-fault laws were passed ... by the insurance industry, for the insurance industry ... on our kind behalf!
Know the fine print and be sure to reference feedback by other consumers. Full credit to this website serving as a consumer forum.
Experiences, comments, and opinions of the author.
Be forewarned - cheap isn't cheap - when it comes to insurance!
I had the misfortune of a claim being put through that I did not agree to. I wanted to settle it privately but it was pushed through without my consent. When I left voicemails they were not returned . Awful customer service .
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Total loss on my car, not my fault. They wouldn't cover for my storage at the body shop it was at, wouldn't pay for my repairs that was done on my vehicle (e.g. new engine & transmission).Wouldn’t pay for my child seats that was in the car. They didn't care about my injuries that I sustained in my accident and was only concerned about cutting costs on their end which ever way they can. Adjusters Ricardo and Shalini (extremely rude) and the whole company was just trying to take advantage of me on my first accident example by asking me "if I'm injured why do I have a rental? "You should return it if you not going to use it. Why does it matter if I have a rental I'm entitled to it under my policy and I can have it parked the whole time at my House or drive all over with it. It’s up to me on what I want to do with it.
Sept 2016, car accident claim received quick responses and clear instructions from all levels starting from the 1st phone call, all reps were sympathetic and helpful. Documents arrived next day, emails and phone calls got reply the same day, seems to me that staffs worked overtime and did not go home until things are handled. Impressed by the good services.
My broker led me to believe that the best rate was with economical. I was with them for almost 3 years before I realized I was getting hosed. Needless to say I dropped my broker and economical and have moved on to much lower rates!
If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
Economical insurance only provides commercial driving records to the policy holder, or to their broker. So if you happen to need your driving record be prepared to beg your old boss to contact their broker and pray they eventually send it to you. What a horrible system, do they not realize companies close? And not everyone leaves on good terms? So in order to get my new job I have to get this letter of experience so I have to rely on my old boss who never ever even paid me on time to now be responsible to make this request???? How is that in any a cordage with the privacy act? Thank you economical insurance for high jacking my driving record and putting my future employment in the hands of my sketchy old boss who now won't even return my phone calls... this has to be illegal as its my driving record, I don't understand as the company I applied for broker tried to get it with a form I signed giving them permission to access this letter of experience... now I might as well just a ply for welfare as there is no way my old boss will make this request for me. How is this legal???? How is it protecting my privacy? Now my old employer is holding all the cards and is withholding my personal driving record????? I am contacting a lawyer.
After trying to set up a policy they changed all the requirements as were at the dealership. On top of that, they quoted us at 3,686 a year and that was with a 30% discount which I might add, she couldn't give us the full original cost before the discount because they don't offer non-discount rates. Called a broker and in 5 minutes he got us a quote for over $700 less with no discounts. I would rate 0 stars if I could. The company with uneducated employees.