Car Insurance Reviews
Economical Insurance Auto Insurance Reviews
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(229 reviews)
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Wish I would have read all these reviews before purchasing. Shame on me. Took days to get a response back from the claims person, even after repeated messages and emails by me. The claim has been completed. Not going to sign up with Economical again. So frustrating. Oh, and the dude wasn't that polite.
Be aware of their incompetence and negligence when they process a claim. Sure they are cheaper but I regret going with them after a horrible and painful claim experience
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I was rear-ended and my car was written off after owning my car less than 3 months. Family (Economical) tried to lowball my claim even after spending countless hours and providing multiple sources of proof as to the value of my car. At the end, I was still woefully out a good chunk of my original purchase price. Upon my renewal of my comprehensive insurance (not that I was ever going to deal with these guys again) my broker informed me that Family would have been charging me approximately double (no, I'm not exaggerating) what I ended up paying from a provider I was referred to deal with. GOOD RIDDANCE !!
I only gave them one star because I can’t give them zero. This is by far the worst insurance company to ever deal with. They are all liars and do not return your calls, And their mechanics they recommend “fix auto” messed up my car. A week after me getting my car back I come to find out the engine light is on and had to put $700 in the car for the first time since I owned it. Secondly, they told me they switched the front tire. The first thing my mechanic said to me was my front tires were bald. Then I came to them about another part that didn’t match the other side of my car and he told me the left side is not supposed to match the right side. When I approached the insurance company about all this, they basically discredited everything I said and stood behind the lying mechanics and lying employees! Horrible customer service, horrible corporation, nowhere close to accommodating, misleading in every way! This company should be shut down for good! Disgusting how a corporation that’s designed to protect people could be run soooo poorly!!! P.S.: this is my 4th insurance company I am not new to auto insurance and this one by far takes the win !!!
I had insurance with this company when I wanted to cancel my insurance they charged me $500 for cancellation, their service not good.
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I had a small bump in the driveway of my Father's house. My Father was backing up and bumped the front of my vehicle with the back of his, causing the bumper to be damaged, the grill to be pushed in, the hood not closing properly nor latching properly. I called to make a claim and instead of having an adjuster come to look at the damage they sent me down to Fix Auto in Saint John, NB, I showed the damage to the guy at Fix Auto who immediately started telling me that there was no way that damage was caused by the accident, even though this guy knew nothing of the accident and didn't even know the make or model of the vehicle that hit me. Needless to say, i told him exactly what needed to be fixed, the bumper and grill needed to be painted and replaced if needed the hood latched i wanted working properly and i wanted my hood to close without vibrating like crazy. I get the truck back in a day or two, the hood still vibrates because they didn’t replace the hydraulic hood latches, the paint is terrible, very sloppy and overspray all over my black trim pieces. Also the hood still doesn't latch quite right. Meanwhile i am having to argue back and forth with the adjuster (Fred B.) who still hasn’t gotten off his behind and come to take a look at my vehicle. They keep telling me that my father's vehicle could not have caused the damage to my vehicle. Basically i am being blamed for insurance fraud. I end up having to call the consumer advocate and deal through them. The reason they didn't want to cover the cost of more repairs is because they think the damage doesn't match up, but the reason they think that is because they don’t know that there is a spare tire on the back of my Father’s truck which pushed the grill in on my truck, something they would have known if they actually came out and took a look at the damage instead of relying on a third party who knew nothing of the accident. I ended up taking the truck to fix auto in Moncton to get the repairs fixed again, i figured if fux auto in Saint John did that sloppy of a pint job and argued that it was fine then i didn't want them near my truck again. I take the truck to Moncton thinking they are going to repaint the bumper considering it has spots in the paint and it is very messy around the lines. This happened because they didn't even take the part off the truck to paint them, this was obvious from all of the over spray on my trim pieces. After getting the truck back the second time i see that they haven't repainted but just blew some of the dust pit around the lines and cleaned it up a little bit. After going back to Fred B. and telling him i still was not happy he turns around and tells me that the only reason they fixed the second time was to make me happy, but they still didn't believe the damage was caused from the accident and the matter was considered closed. I mailed him and let him know that the matter was indeed not considered closed and they would be paying for the cost of repainting the bumper. The latc and hydraulic hood latches did get fixed properly when i had it in the second time but the paint was still unacceptable. I even took the truck to another collision place in Saint John and asked them to look over the repairs done to my truck and let me know if i was just being a stickler about the repairs or if i was in the right for not accepting the truck the way it was. The guy definitely agreed with me, so did the head guy from Fix Auto who ended up coming to my house to have a look. All he could say was that the guy at the Saint John fix auto must have been having a bad day and that s why they did a terrible paint job on my truck. In the end i ended up getting a cheque sent to me for a little over $200, which is supposed to cover having my grill repainted. Economical was fine to deal with as far as getting a rental car right away and all that, it was Fred B., the adjuster, who is the problem. Needless to say, i was made to feel like a criminal trying to scam my insurance company and all i asked for was to have my truck put back in the same condition it was before the accident. Be warned if you use these guys, it's not worth the headaches. It doesn't feel very good when you know your insurance company thinks you are trying to rip them off and you haven't done a single thing wrong.
Had an accident. Had some injuries and they offered me physio and massage, but never followed through, and never sent me the forms. On the vehicle side of things they were of no help, wouldn't call the body shop back or the tow truck company or me. I have been with this company for almost 20 years and my family has been with them for over 40. They used to be ok, but now the company runs things more like scam artists.
Economical - sure they're cheap - but believe me when I say, when you need them the most, they'll simply leave you hanging.
Only when you are faced-off against the insurance company, will you realize how powerless we as consumers actually are - laws written by the insurance industry ... for the insurance industry!
Of all the complaints of home and auto claims, from people I know, about 20 in total, all but one was with Economical.
For one case, a near fatal car crash by an impaired driver.
It took 5 yrs to settle - fighting with their own insurance provider - Economical!
Economical will try to hold out to force the insured into taking a far lesser settlement. Economic duress is just one of the tools they employ - all very legal - naturally! All very sneaky - all very calculated and deliberate!
Horrible experience - they try every angle to wiggle out of liability.
I imagine most of the insurance industry is similar - but the vast majority of complaints I am aware of was with Economical - including family members.
If you have an older vehicle, say more than 5 years - and happen to be in an accident, no fault of your own, Economic provides little regard to anything other than the blue-book price - no matter how good a condition the car was prior. The same vehicle that you could have driven for years to come, with only maintenance costs, will see you forced you into a new/used car payment - in the end be prepared to loss money - again no fault of your own.
The province sold the farm when no-fault laws were passed ... by the insurance industry, for the insurance industry ... on our kind behalf!
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Experiences, comments, and opinions of the author.
Be forewarned - cheap isn't cheap - when it comes to insurance!
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I had the misfortune of a claim being put through that I did not agree to. I wanted to settle it privately but it was pushed through without my consent. When I left voicemails they were not returned . Awful customer service .
I was with Economical/Perth for 2 years needing insurance after moving into Ontario. I got in accident that clearly wasn't my fault. They keep trying to twist stuff to their narrative and ignore hard physical proof to contrary so they can call me 100% at fault. Of course, I am fighting this all the way to top if necessary. They are rude and very inconsistent on top of that. They are the definition of customer service breakdown.