ICBC Auto Insurance Reviews

Everything dealing with ICBC is a complete nightmare, every broker works on a different system, so if you go to 2 different brokers, they have no idea what is going on with a claim, if you're making a claim, if insurance on a vehicle has been cancelled or anything! It's like dealing with toddlers trying to put the square brick in the circular hole... I was in a collision and I immediately pulled over and called ICBC. My vehicle at the time, to my knowledge, was driveable and I told the agent that. 2 min later as I'm driving home, the power steering goes and I take the car to a mechanic, an ICBC certified mechanic and they take apart the front end and give me an assessment. I decide I can fix it cheaper than it would be to make a claim and tow it home, I try to cancel my insurance that same day (at broker 1) and I'm told I CAN'T and to wait a couple of weeks. Time goes by with my vehicle sitting in my backyard not driveable and I'm charged another month of insurance... same day I go to a different broker that's closer and ask them to cancel the insurance, no problem, it's done, I ask to get a refund for the month that was just charged, can't do it, I have to call ICBC, Ok... sure... quick phone call and I'm told I have to email them, I email them and I'm told to call them (see a pattern yet?). I finally get a hold of someone on the phone and they tell me because my vehicle was listed as driveable and I decided not to make a claim that they won't refund me... on top of that they tell me my insurance hasn't even been cancelled yet! Broker #2 hasn't submitted the paperwork yet (all good it's only been a week...) Useless insurance, ICBC is a monopoly on insurance that not only doesn't work but it's FORCED! You have to have ICBC to drive in BC, I would rather move back and forth from AB to BC to keep my 6 months of AB insurance. Moving back to Alberta ASAP where efficiency isn't just a theory...

I had two claims in the past 3 years, unfortunately. One is 100% my fault and another is 0% ( I was rear-ended and I was a passenger only). Both experiences are absolutely horrible. 1. The accident that I was 100% at fault was very minor. The damage in total is less than 1000$. But ICBC increased my insurance by $5000 in 3 years!! 2. I was injured in another accident as a passenger. ICBC just tried their best to avoid paying for my medical bills. Almost 2 years past, they owe me $4000 in medical bills. When they charge someone, they are so efficient; when it is time for them to perform their duties, they become useless. Hate them !!

I got into a car crash (my fault over a year ago). I lost my N licence and was prohibited from driving for 6 months but it took ICBC 6 months to process this so as a result, I could drive for a full. Year. I have to pay 450$ a month insurance and a yearly fine of 750$ on my birthday and had to redo my N.

Rates: ridiculous. Fees: horrible. Customer service: what? And god forbid if you make a single mistake on the road because if you do, ICBC will drain your wallet DRY!

I was on customer service and the lady told me I can only pay today for my insurance (I moved to Edmonton for the time being and things messed up). I told them to please extend it to tomorrow and they said that is in no way possible and that if I didn’t pay by 12 pm tonight, I was going to be charged 3K and no explanation whatsoever on that. Awful awful company that has completely monopolized BC, people should start protesting because these scum are ripping people off and can choose to price their insurance to whatever they want and charge you whatever and you can’t do a single thing about it! As well the customer service is complete garbage and the manager even gave me attitude while I was panicking and asking questions. I told them to hold for a moment and they hung up the phone, horrible company and even worse service!

I believe ICBC should be OUT OF BC no questions asked. They expect us to pay and pay but still can barely afford anything. Shame on them for ruining lives for years. Degenerates. You all should be locked up and homeless

If I could have given 0 stars I would have!!! These guys are an absolute joke! One, they charge an arm and a leg for insurance, but when you don't have much competition, I guess you can do whatever you want. I moved back to ON (where my insurance is 1/2 the price, I might add) but these idiots will not cancel my insurance because the plates have not arrived yet - prob because of the postal strike atm … so instead of just charging me the cost of the plates (not even sure why I need to send them back since, um, I paid for them!!), no, they are telling me that my policy cannot be cancelled until the plates are surrendered, so I now have to pay an additional month of insurance - insurance, by the way, I do not need and they will not cover if I do have an accident since I now have ON insurance … so I do not know legally how they are allowed to charge another month of insurance (and deny a request for cancellation) when they are providing me with NO service! They are thieves and frauds!

I was driving a drunk friend home 2 years ago and he briefly put his upper half out of the window when I got pulled over and ticketed for 800$. After I paid that fine, I was told I still have to pay 650$ every year on my birthday for the next 3 years. So because of my drunk friend's silly little mistake, I have to pay almost 3000$ to ICBC over multiple years. Complete scam. Highway robbery, cash grab so they can pay their CEO’s more money than they can spend. ICBC needs to go. I’d move away in a heartbeat if I didn't have this bill looming over me.

I was hit by a driver in the States who has ICBC insurance. It was a hit and run, she hit me and took off. I called the police and they tracked her down in heavy traffic. She told ICBC it wasn't her fault even though the pictures of damage to my car showed it was her fault as did a police report. I ended up having to pay for the damage to my car through my un-insured motorist. The claim was filed as both of us being at fault since she lied about it. She must have had damage to her car because 2 YEARS later ICBC sent me a bill for over $1,600.00 for her repairs even though both a police report and my insurance company determined it was her fault. My insurance company is fighting this. I am appalled that an insurance company would operate in this manner! I just read that they have filed losses of almost a billion dollars. Going after me for $1,600.00 is not going to save them from themselves!

After all the horrible things I've heard of ICBC I was weary of dealing with them, after being rear ended by a U-haul truck. I thought considering it wasn't my fault though it wouldn't have been that bad. I was sadly mistaken, having one of the worst experiences in my life. Being a new driver, I had random witness' follow me to the location of the accident just to vouch for me and my claim. I was very grateful, but despite the witness' ICBC still put me through the ringer stating I was still 25% responsible for the incident. Until the person who hit me ADMITTED their full fault in it ( with no apology from ICBC) . 9 months and in counting after U -haul quickly paid me out hassle -free. ICBC is still treating me unfairly on JUST the reimbursement of my insurance and transportation fees alone. After multiple attempts to contact them and stating who I was, my ICBC representative actually HUNG UP on me and patched me through to someone who couldn't even help me. She is still ignoring me to this day when all I am asking is what is owed to me. For an accident that wasn't even my fault! IT's about time we get competitors in BC ! They're raising all insurance 30% spike this year from now on and yet they don't even do their jobs as it is. I will literally go to AB just to get my insurance next time because I'm a young adult in a horrible society and if ICBC has taught me anything it's don't get hit by anyone or you are also taken advantage of. Also my boyfriend has been driving 2+ years safe driving in his company truck and failed his 4th test today! His failing reason : He didn't have his hands on the wheel at all times and he shoulder checked too much. It's all a money grab!!! Please take my advice and avoid ICBC at all costs. They will do nothing but give a headache for the rest of your life. As long as you pay , you have to put up with the horrendous treatment! I literally am only 20 and had my license for a little under a YEAR I'm already the biggest advocate to speak out about the injustice they bestow upon citizens.I highly suggest everyone invests in a DASH CAM FOR YOUR OWN SAFETY . Hopefully you have a wonderful ICBC free day !