ICBC Auto Insurance Reviews

I had two claims in the past 3 years, unfortunately. One is 100% my fault and another is 0% ( I was rear-ended and I was a passenger only). Both experiences are absolutely horrible. 1. The accident that I was 100% at fault was very minor. The damage in total is less than 1000$. But ICBC increased my insurance by $5000 in 3 years!! 2. I was injured in another accident as a passenger. ICBC just tried their best to avoid paying for my medical bills. Almost 2 years past, they owe me $4000 in medical bills. When they charge someone, they are so efficient; when it is time for them to perform their duties, they become useless. Hate them !!

I got into a car crash (my fault over a year ago). I lost my N licence and was prohibited from driving for 6 months but it took ICBC 6 months to process this so as a result, I could drive for a full. Year. I have to pay 450$ a month insurance and a yearly fine of 750$ on my birthday and had to redo my N.

I was on customer service and the lady told me I can only pay today for my insurance (I moved to Edmonton for the time being and things messed up). I told them to please extend it to tomorrow and they said that is in no way possible and that if I didn’t pay by 12 pm tonight, I was going to be charged 3K and no explanation whatsoever on that. Awful awful company that has completely monopolized BC, people should start protesting because these scum are ripping people off and can choose to price their insurance to whatever they want and charge you whatever and you can’t do a single thing about it! As well the customer service is complete garbage and the manager even gave me attitude while I was panicking and asking questions. I told them to hold for a moment and they hung up the phone, horrible company and even worse service!

After all the horrible things I've heard of ICBC I was weary of dealing with them, after being rear ended by a U-haul truck. I thought considering it wasn't my fault though it wouldn't have been that bad. I was sadly mistaken, having one of the worst experiences in my life. Being a new driver, I had random witness' follow me to the location of the accident just to vouch for me and my claim. I was very grateful, but despite the witness' ICBC still put me through the ringer stating I was still 25% responsible for the incident. Until the person who hit me ADMITTED their full fault in it ( with no apology from ICBC) . 9 months and in counting after U -haul quickly paid me out hassle -free. ICBC is still treating me unfairly on JUST the reimbursement of my insurance and transportation fees alone. After multiple attempts to contact them and stating who I was, my ICBC representative actually HUNG UP on me and patched me through to someone who couldn't even help me. She is still ignoring me to this day when all I am asking is what is owed to me. For an accident that wasn't even my fault! IT's about time we get competitors in BC ! They're raising all insurance 30% spike this year from now on and yet they don't even do their jobs as it is. I will literally go to AB just to get my insurance next time because I'm a young adult in a horrible society and if ICBC has taught me anything it's don't get hit by anyone or you are also taken advantage of. Also my boyfriend has been driving 2+ years safe driving in his company truck and failed his 4th test today! His failing reason : He didn't have his hands on the wheel at all times and he shoulder checked too much. It's all a money grab!!! Please take my advice and avoid ICBC at all costs. They will do nothing but give a headache for the rest of your life. As long as you pay , you have to put up with the horrendous treatment! I literally am only 20 and had my license for a little under a YEAR I'm already the biggest advocate to speak out about the injustice they bestow upon citizens.I highly suggest everyone invests in a DASH CAM FOR YOUR OWN SAFETY . Hopefully you have a wonderful ICBC free day !

My experience with ICBC has been unspeakably horrible. Several years ago now, my mother was rear-ended in a car accident and suffered damage to her knee. ICBC was supposed to compensate her for her time lost from work, but they instead transferred her from one adjuster to another, over and over again, and eventually stopped answering her calls completely. By the time she actually got a hold of her adjuster, they told her that the file was too old, and she didn't receive a single penny. They are ridiculously expensive, far more so than insurance you can get in Alberta, Nova Scotia, etc. and they will do everything they can to avoid money under any circumstances. When I accidentally crashed my car, it wound up being cheaper to pay for the repairs myself, than to go through ICBC and deal with the increased rates.

I had a car accident and it wasn't my fault. I had a call from the adjuster cause my car was total loss. She called and told me that she'll give me less money for my car and told me that I'm lucky. Lucky? I injured my back and lost my beautiful car and she's telling me that I'm lucky. I got so frustrated so i hired an ICBC lawyer called Nirwan Law Corporation. Harpreet already knew my problem and after only a month I got my money from the car and in 6 months from injury. Thank you Harpreet for all your hard work. I simply recommend Harpreet to anyone who struggles with ICBC SCAMMERS!

I'm grossly shameful about ICBC. They're a huge scam. I wonder how this company trying to rip off the their clients. They charged me for NSF and try to explain the situation between me and my bank but they don't even tried to hear me. And I don't even remember that I signed a specific terms pertaining to NSF. This people are evil. I hope they will be the first one in line going to hell. I'm puking myself for their evilness. I can't imagine how they can sleep well at night thinking they're trying to rip off their clients. What a shameful insurance company. They're evil.

I have had 1 claim and while I was parked a backhoe backed into me. Now I have to pay 1800 for an adjuster saying that's how much the wear and tear was on my truck. Ridiculous how can they profit so much and charge me when this wasn't my fault. I can not for the life of me figure out how this is. Simply put they are a monopoly like rcmp they work in tandem to make profits. Take rcmp off the road and put these retards out there that way I can kick them in the balls for charging me for nothing. Have fun Alberta.

ICBC continued to make automatic withdrawals for three months on a vehicle that I no longer owned. I went in with an original Bill of Sale from the date of the vehicle sale for confirmation. I also asked them to explain how they think they can charge for two policies on the same vehicle with two different owners at the same time. Their representative( who is probably employed as a supervisor due to his remarkable lack of ability to apply logic and reason to a customer's concerns) could not provide that answer. But, he didn't mind admitting that ICBC has no problem double-charging customers. Not, only would they not refund the approximately $500 that they continued to charge me; they also charged me another $60 to cancel the policy that had just automatically withdrawn the current month's insurance fee two days earlier. The only thing that gives me a small amount of satisfaction is knowing that the level of thievery and incompetence that has become the standard at ICBC will inevitably end in their grand failure. And, if you are having a bad day just be thankful that you don't have to answer "ICBC" if someone asks where you work. Thieves!

My payments last year were $300 because I was 24 and still considered as a new driver. I had 1 fender bender in the last 9 years I was driving but because 3 of the years were in Newfoundland I am now considered to have 6 years driving experience due to the new structure ICBC has. That being said they raised my rates up by 150%. Yes, my payments are now $750 a month. How can this even be allowed? And they are saying that I can just pay 10,000 to have it insured for the year if I don't want the payments. I've got 3 young kids and a wife to feed and a mortgage to pay for. The wife doesn't work right now and with just the truck payment, insurance and mortgage I'm looking at 4,000 a month. What!? ICBC is a scam and they take advantage of people because they are our only option for insurance. No wonder people drive without insurance or jump off bridges. I can't believe they are doing this sort of stuff. I thought $300 a month was bad. The real kicker was that I got a piece of mail from ICBC to remind me to renew and it said that with their new structure, premium rates don't rise each year like they used to. HA...