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ICBC Auto Insurance Reviews

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(211 reviews)
ICBC
1.8 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
14.3%
Agent/rep availability
14.3%
New purchase experience
14.3%
Policy clarity
14.3%
Policy coverage
14.3%
Rates competitiveness
14.3%

Top negative trending topics ?

Claim - adjuster
71.4%
Claim - not-at-fault
57.1%
Claim processing time
57.1%
Agent/rep attitude
42.9%
Agent/rep availability
42.9%
Agent/rep callbacks
42.9%
Agent/rep knowledge
28.6%
Claim - injuries
28.6%
Claim - total loss
28.6%
Claim payout amount
28.6%
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Tags
Billing/payments (1) Cancellation experience (1) Claim - not-at-fault (1) Claim - rental car (1) Claim - repair shop (1) Claim - total loss (1) Claim payout amount (1) Claim processing time (1) Insurance Rates, Prices (4) Phone wait times (1) Rates for bad drivers (1) Rates for good drivers (1) Rates for seniors (1)
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Wait lines

by GS on Sep 20, 2021
2.5 out of 5 stars

Having an agent answer a call takes forever when they only work business hours only. How is anyone suppose to talk to anyone when they have the worst hours possible

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Review topics
Phone wait times