ICBC Auto Insurance Reviews

Someone hit my parking car and hit and run and they decided my claim. I don’t have my car for over 3 weeks they never even call back. So disrespectful and unprofessional. That’s why we pay insurance?
The damage is clear on my car I didn’t do it never caused an accident. I’m beyond pissed!

Dealing with ICBC has officially become a worse experience than my near-death car accident. It takes weeks to get an email response. I submitted my EI claim and all other info they needed to pay my lost wages from when I wasn’t able to work. They are supposed to top up EI to 90% of my earnings. It’s been almost a month since I’ve sent the information and still no response. I finally emailed the adjuster only to get an automatic response saying they are off work for another two weeks. This is the second time my adjuster has been gone from work for over two weeks. I started every time that I emailed them how important it is that I get my lost wages reimbursed. I nearly went bankrupt and had to borrow money from friends and family until I could start working again. If you get in a car accident you better have enough money to survive for several months without any financial reimbursement for your damaged/totalled car and for your loss of work. I feel like if insurance was privatized and there was competition in the market there would be an incentive to provide a proper service. I wish I could leave less than a one-star rating.

I was seriously injured in 2013 through no fault of my own and didn’t receive fair compensation until 9 years later in 2022. They treated me horribly every step of the way. I hope I’m an anomaly but sadly I believe the horrible experience I had is typical of most human beings asking for fair support after being seriously injured on BC roads. I fought for the entire community of accident victims. Sadly this organization systematically bullies accident victims and people with disabilities.

My wife and I were hit by a drunk driver, instead of the ICBC agent being kind and thoughtful they made her feel like she was lying about her injuries and it took two years or more to settle this. My wife was mentally fine after the accident but after dealing with ICBC for over two years she developed PTSD. She will probably never work again but minimal money they gave her. They are making money from other people's suffering. Shame on You!

My insurance is $4900 a year for an old VW. (Used to be over $5000), I have no accidents or tickets and I have been driving for 5 years. The price is the highest anywhere in the world and it seems to be completely arbitrary who gets the better prices and who gets completely robbed by ICBC. Then, when the time comes around for you to actually have to use your insurance from ICBC, it’s next-to-impossible to contact them at all, and they give you an abysmal compensation for lost wages and recovery fees. I know a person who couldn’t contact their adjuster for an entire year and had multiple months of lost income, plus physical therapy fees and a destroyed car (~$2000), and the best ICBC could muster up was $4000.

ICBC will not help you when it comes to down to it. I had a claim in a review I waited five months to hear back from them that they will not fix my car! Waste of five months... They will take your money when they want it but when you need help they won’t help you

I have no words to describe my 9-months journey with ICBC (and still going on). I can’t believe they can treat people like they do… All my family is suffering. It’s totally unbearable.

Last June my girlfriend was driving my car and was rear-ended. It was clear that the other driver was at fault which we thought would make the process simple, but that's just what we thought. My girlfriend was given an adjuster who would not answer emails or phone calls. After not hearing back for over a month and escalating things to the adjusters' manager (since we actually could not get any response), we received a quote for repairs and my girlfriend finally heard back that we could go ahead with the repairs and that ICBC was covering everything (finally!).

Fast forward to this June, we just got a call from the auto shop that fixed my car saying that ICBC still had not paid him for the work that was done. My girlfriend was given another adjuster (probably after the last one was fired or quit) and sent this one an email with no response, and now has called multiple times over the past three weeks with still no response.

They don't care about you!
I had a worse experience with ICBC after an accident they only care about how many people they can put responsible for! Forgot about getting any help from them I have been calling my adjuster for more than a week. They are giving me different names. Forget about getting any mental support from them. I already had injuries from previous accidents and now my injuries are getting worse because I have to deal with ICBC myself! It's mentally challenging and they are talking about we are here to support you...

So had a collision (non-fault) resulting in a total loss claim. All ok during the initial reporting and notifications process and once acknowledged as non-fault a hire car was duly provided quickly. Fast forward a few days and the settlement offer comes through, not too bad really but a couple of bugbears and errors in the report so managed to get slightly more in the end. Again ok, except that you can tell they don't want to pay anything more than originally offered. Now at this point I ask, 'So how long have is the grace period for the hire car' to be told, Oh now you've had a settlement offer (not agreement or actually received the money) you have 3 days to return the car. Wow... one I haven't accepted this offer and two I don't have the money, how do I get a new vehicle and what do I do in the meantime? Apparently, that isn't their problem as I knew it was a total loss so should have been looking at cars already...hang on I haven't got the money so how do I get a new car? so I wasn't happy to have no car access with weekends away planned etc! Fast forward another week and I still haven't had the settlement check delivered and when I chased this up they said 'if it's still not there in a week call us again, but it has been issued'. Very very poor customer service and do not feel looked after at all. Would expect the hire car to be kept until at least the settlement money has been deposited in the bank. Also on the follow-up call, I was advised I could have had a direct transfer payment, something I was not even made aware of initially.